Front Office Operations

- Manage daily reception, patient check-in/check-out, and appointment scheduling to ensure minimal wait times.

- Oversee patient registration, medical record updates, and demographic data entry.

- Ensure a welcoming, professional, and patient-friendly setting in the lobby.

- Handle escalated patient queries, service feedback, and complaints with empathy.

2. Billing and Revenue Management

- Supervise accurate generation of Outpatient (OPD) and Inpatient (IPD) bills, service charges, and final discharges.

- Monitor cash, credit/debit card, UPI, and insurance payment collections.

- Oversee daily cash reconciliation, collection deposits, and end-of-day financial reports.

- Coordinate with clinical, pharmacy, and laboratory departments to resolve billing discrepancies.

3. Insurance and TPA Coordination

- Supervise processing of cashless insurance claims, corporate tie-ups, and Third-Party Administrator (TPA) files.

- Ensure timely submission of pre-authorization forms and discharge summary bills to insurers.

- Track and minimize billing denials or payment delays.

4. Team Leadership and Administration

- Hire,



train, mentor, and schedule front office and billing personnel.

- Conduct regular audits of billing accuracy and cash handling.

- Enforce hospital standard operating procedures (SOPs), privacy regulations (as per NABH standards), and patient confidentiality.

Preferred candidate profile

- Education: Bachelors degree in Hospital Administration (BHA), Business Administration (BBA), or a related field. A certification in Hospital Front Office & Billing is a strong plus.

- Experience: 8 to 10 years of experience in healthcare administration, with at least 2 years in a supervisory or managerial role.

- Software Skills: Proficiency in Hospital Information Systems (HIS), Electronic Health Records (EHR), and MS Office.

- Soft Skills: Exceptional communication, conflict-resolution, leadership, and multitasking abilities under high-pressure medical environments

Interested candidates can share their CV's on [email protected] or [email protected]

📌 Manager - Billing (Delhi)
🏢 Aarvy Healthcare
📍 Delhi