Loan Head Job DescriptionLoan Head – Job DescriptionKey Responsibilities1. Loan Processing & Credit Assessment

- Supervise and scrutinize loan applications received from branches/customers.
- Ensure applicant eligibility is assessed as per the Society’s rules, lending policies, and applicable guidelines.
- Review loan applications for completeness, accuracy, and correctness of information.
- Examine the applicant’s repayment capacity, income, employment/business details, credit profile, and overall loan eligibility.
- Ensure appropriate recommendations are made as per the prescribed approval process.

1. Document & KYC Verification

- Ensure proper verification of KYC, income, employment/business, guarantor, collateral/security, and other required documents.
- Identify missing, incorrect, expired, or incomplete documents and ensure timely rectification.
- Ensure proper due diligence is completed before forwarding proposals for approval/disbursement.

1. Loan Documentation

- Review loan application forms, agreements, sanction documents, security documents, mortgage-related documents, guarantees, undertakings, and other required paperwork.
- Ensure all documentation is completed accurately and in accordance with the Society’s prescribed process.
- Ensure completed loan files are properly maintained and forwarded to the Loan Department/concerned department as required.
- Monitor documentation deficiencies and ensure timely closure.

1. Loan Approval & Disbursement

- Coordinate with the Loan Department and concerned branches for loan account opening and disbursement activities.
- Ensure all sanction terms, pre-disbursement conditions, approvals, and required documentation are completed before disbursement.
- Ensure loan disbursement is carried out only after compliance with the prescribed approval process.
- Monitor disbursement status and maintain proper records.

1. EMI, Interest & Recovery Monitoring

- Monitor EMI and interest dues across the loan portfolio.
- Ensure proper records are maintained for telephonic follow-up with borrowers/members regarding pending EMIs, interest, penalties, and other outstanding amounts.




- Supervise recovery follow-up for overdue and delinquent accounts.
- Ensure timely escalation of persistent overdue accounts to the appropriate senior/recovery team.

1. Customer/Member Service

- Guide customers/members regarding loan products, interest rates, EMI schedules, tenure, applicable charges, documentation, and terms and conditions.
- Resolve routine loan-related queries and coordinate with the concerned departments for matters requiring further action.
- Ensure professional and timely service to members while maintaining confidentiality.

1. Field Verification

- Supervise/conduct borrower residence, workplace, and business visits wherever required.
- Verify the borrower’s address, business activity, income, employment, collateral/security, and other relevant information.
- Ensure field verification reports are properly documented and submitted for further processing.

1. Loan Portfolio Monitoring

- Monitor the overall loan portfolio, including outstanding loans, overdue accounts, delinquent accounts, and NPA accounts.
- Review portfolio performance and identify accounts requiring special attention.
- Maintain proper follow-up records and submit high-risk account details to senior management.
- Monitor recovery performance and take appropriate follow-up actions as per Society policy.

1. Compliance & Policy

- Ensure all loan-related activities are carried out in accordance with the Society’s internal policies, SOPs, sanction terms, and applicable co-operative/banking regulations.
- Ensure proper adherence to KYC, documentation, approval, security, and recovery procedures.
- Maintain confidentiality, accuracy, and security of customer and loan-related information.




- Ensure audit observations relating to loans are addressed within the prescribed timelines.

1. MIS & Reporting

- Maintain updated loan records, files, registers, and supporting documentation.
- Prepare and review daily/monthly MIS reports relating to:

- Loan applications and processing

- Sanctions and disbursements

- EMI/interest collection

- Overdue and delinquent accounts

- NPA accounts

- Recovery performance

- Overall loan portfolio status
- Submit reports to senior management/Loan Department as and when required.
- Ensure accuracy and timely submission of all loan-related reports.

1. Team Coordination & Supervision

- Coordinate effectively with Branch, Credit, Operations, Legal, Accounts, Recovery, and other concerned departments.
- Guide and supervise loan-related staff in day-to-day activities.
- Monitor work allocation, pending cases, documentation, recovery follow-ups, and reporting.
- Ensure timely completion of assigned loan activities and adherence to internal procedures.

Required Skills & Competencies
- Good knowledge of loan processing, credit assessment, EMI and interest calculations.
- Understanding of loan documentation, KYC, security/collateral, and recovery procedures.
- Good knowledge of applicable Society policies, SOPs, and regulatory requirements.
- Strong communication and customer/member-handling skills.
- Robust documentation, record-keeping, and analytical abilities.
- Basic to good computer knowledge, including MS Office and loan/MIS systems.
- Ability to supervise loan processing and recovery activities.
- Good follow-up and negotiation skills.
- Ability to coordinate effectively with Branch, Credit, Operations, Legal, Accounts, and Recovery teams.
- Ability to conduct and supervise field verification and recovery activities.
- Knowledge of the local language for effective customer communication and field activities.
- Strong attention to detail, integrity, confidentiality, and accountability.

Pay: ₹100,000.00 - ₹150,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Loan Head (Khar)
🏢 Tirumalla Tirupati Credit Multistate Credit Society
📍 Khar