Company Description Haveli is a homegrown hospitality brand founded in 2002, renowned for authentic Punjabi cuisine and warm, culturally rich experiences. Through its restaurant division, Haveli offers a curated menu of traditional and nostalgic regional dishes prepared with fresh, locally sourced ingredients in a welcoming setting. The Heritage, Haveli’s banqueting division, hosts weddings, corporate events, and celebrations with an emphasis on grandeur, heritage, and memorable service.

The organization maintains rigorous hygiene and safety standards to protect guests and team members while preserving the authenticity of its flavors. As Haveli expands beyond Punjab, it continues to create new opportunities for professionals who are passionate about hospitality and guest experience.

Role Description The Liaison Officer is a full-time, on-site role based in Jalandhar, responsible for coordinating communication between guests, internal teams, and external partners to ensure smooth operations across Haveli’s restaurant and banqueting divisions. This role involves handling guest inquiries and feedback, supporting event coordination at The Heritage, and facilitating clear information flow between management, kitchen, service, and support staff.

The Liaison

Officer will maintain accurate records of interactions, prepare brief reports for leadership,



and help resolve operational issues in a timely and professional manner. Daily tasks include supporting customer service initiatives, assisting with staff training on communication standards, and representing Haveli’s brand values of authenticity, hygiene, and excellence in hospitality. The position requires regular in office presence, flexibility to work varied shifts, and a strong focus on delivering a consistent and positive guest experience.

Qualifications

- Candidates should possess strong Interpersonal Skills and Customer Service capabilities to build rapport with guests, colleagues, and external partners.
- Candidates should possess effective Communication skills, both verbal and written, to convey information clearly and professionally.
- Candidates should possess sound Analytical Skills to interpret feedback, identify patterns, and support operational improvements.
- Candidates should possess Training skills to help guide team members on communication standards, guest interaction, and service protocols.
- Relevant experience in hospitality, events, or customer-facing roles is preferred, along with the ability to work on-site in Jalandhar and collaborate across diverse teams.
- A diploma or degree in Hospitality Management, Business, or a related field is beneficial, as is proficiency with basic office software and a working knowledge of local languages.

📌 Liaison Officer (Jalandhar)
🏢 Haveli
📍 Jalandhar