Company Description Brahma AI is an enterprise content operating system designed for the AI era, enabling organizations to create, manage, and distribute content with built-in provenance, consent, and trust. Guided by the principle of Mind², the platform focuses on amplifying human creativity and decision-making with machine intelligence, rather than replacing it.

Brahma AI keeps people at the center of content creation while AI extends what they can imagine and produce. As AI transforms how businesses operate, the Brahma AI Platform provides infrastructure to protect intellectual property, verify identity, and govern digital assets. This helps enterprises move at the speed of AI while maintaining strong control over their content and compliance obligations.

Role Description The L1 / L2 Application Support Engineer is a full-time role based in Mumbai with a hybrid work arrangement, combining on-site collaboration and some work-from-home flexibility. In this position, the engineer will monitor application performance, respond to incidents, and provide first- and second-level support for the Brahma AI Platform, ensuring timely resolution of user issues and service requests.

Day-to-day responsibilities include troubleshooting application and configuration problems, analyzing logs, documenting solutions, and escalating complex issues to development or infrastructure teams when needed. The role also involves coordinating with product, engineering, and customer success teams to understand recent features,



support deployments, and contribute to knowledge base and runbook documentation. The engineer will follow defined SLAs, adhere to security and compliance standards, and proactively identify recurring issues to improve reliability and user experience.

Qualifications

- Strong application support skills, including incident management, root-cause analysis, and familiarity with L1 / L2 support practices.
- Experience with troubleshooting web applications or SaaS platforms, using log analysis, monitoring tools, and basic SQL or query capabilities.
- Solid understanding of operating systems, networks, APIs, and cloud-based environments (such as AWS, Azure, or GCP) relevant to enterprise applications.
- Effective communication and collaboration skills for working with cross-functional teams and end users, including clear documentation and stakeholder updates.
- Ability to prioritize tasks, follow SLAs, and work in a structured support environment with ticketing systems and standard operating procedures.
- Comfort with hybrid work, including reliable access to remote working tools and willingness to be present on-site in Mumbai as required.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Experience in AI, content management, or enterprise software support is an advantage, as is prior exposure to security, identity, or governance-related solutions.

📌 /application support engineer (Mumbai)
🏢 BRAHMA AI
📍 Mumbai