Find purpose in each day while contributing to a workplace revolution!

SHL, People Science.

People

Answers.

Are you passionate about helping customers achieve their goals through data-driven insights? As our newly appointed Key Account Manager, you’ll ensure clients experience the full value of our solutions through proactive engagement, strategic collaboration, and measurable results.

Join us and make a direct impact on how global organizations unlock the power of their people.

An excellent perks package is offered in a culture where career development, collaboration, diversity, and inclusion are all intrinsic to who we are. There’s no better time to be part of something transformational.

What You’ll Be Doing

- Drive solution adoption and value realization across assigned customer accounts.
- Own and manage ARR across assigned accounts, ensuring revenue retention and identifying opportunities for sustainable revenue growth.
- Build trusted relationships with key stakeholders to align SHL solutions to business outcomes and strengthen long-term partnerships.
- Act as a customer advocate, ensuring timely resolution of product and support issues while working with Internal teams and delivering an exceptional customer experience.
- Monitor usage and engagement data to identify trends, proactively mitigate churn risks, and uncover opportunities for account growth.
- Partner with Account Directors on renewal readiness, expansion, upsell, and cross-sell opportunities to drive incremental revenue.
- Create executive-ready reports and presentations that demonstrate customer value, business outcomes, and ROI.

Essential

What we’re looking for

- Proven experience in Customer Success, Customer Engagement, Account Management, or a similar customer-facing role, ideally with commercial accountability.
- Strong stakeholder and relationship management skills, with the ability to engage and influence senior decision-makers.




- Experience using CRM platforms, with Salesforce preferred, and a strong understanding of customer and account data.
- Demonstrated ability to manage ARR, drive retention, identify expansion opportunities, and contribute to sustainable revenue growth.

Desirable

- SaaS or HR Tech or Assessment industry experience.
- Experience managing B2B customer accounts, renewals, upsell, cross-sell, or expansion opportunities.
- Analytical and data-driven mindset, with the ability to translate customer insights into commercial opportunities.
- Strategic problem solver and self-starter who takes ownership and drives outcomes.

#CareersAtSHL #SHLHiringTalent #CustomerEngagementManager #RevenueGrowth #ARR #AccountManagement #HRTech #CustomerEngagement #AccountManager

About Us

- We unlock the possibilities of businesses through the power of people, science and technology.
- We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
- When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.

What SHL Can Offer You Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL )

- Employee benefits package that takes care of you and your family.
- Support, coaching, and on-the-job development to achieve career success
- A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL )
- The ability to transform workplaces around the world for others.

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.

📌 Key Account Manager (Gurugram)
🏢 SHL
📍 Gurugram