Job DescriptionKey Responsibilities
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- Directly manage and supervise MSP team members supporting EMEA client programs.n
- Provide day-to-day leadership, operational direction, prioritization, and guidance to the team.n
- Coach, mentor, and develop team members through regular feedback, one-on-one discussions, performance reviews, and structured development plans.n
- Build a culture of accountability, ownership, collaboration, continuous improvement, and high performance.n
- Monitor team workload, capacity, utilization, productivity, and resource allocation to ensure effective operational coverage.n
- Manage team performance against defined KPIs, SLAs, quality standards, and client expectations.n
- Review operational metrics and dashboards to identify performance trends, risks, process gaps, and opportunities for improvement.n
- Act as a key escalation point for complex operational, process, and client-related issues and ensure timely resolution.n
- Partner with clients, internal stakeholders,



and leadership to understand business priorities and deliver effective MSP solutions.n
- Participate in client governance meetings, operational reviews, business reviews, and performance discussions as required.n
- Build solid relationships with key stakeholders and maintain a high level of client satisfaction.n
- Ensure consistent and accurate execution of MSP processes across the EMEA client portfolio.n

nExperience
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- 6+ years of overall experience in MSP, contingent workforce management, staffing operations, recruitment operations, or related workforce solutions.n
- 2+ years of experience in a Team Lead / Assistant Manager, Operations Lead, or people management role.n
- Proven experience directly managing, coaching, mentoring, and developing team members.n
- Strong experience managing operational delivery for EMEA clients or stakeholders.n
- Hands-on experience managing KPIs, SLAs, productivity, utilization, quality, and service delivery metr

📌 Associate Manager MSP (Hyderabad)
🏢 Randstad Enterprise
📍 Hyderabad