Job Title: Key Account Manager - Medical Business Division - DQS

Location: Bangalore / Mumbai / Delhi

Number of Positions: 3

Department: Medical Business Division

Employment Type: Full-Time

Job Overview The Key Account Manager (KAM) will be responsible for achieving assigned revenue goals through cost-effective sales and business development activities within the Medical Business Division at DQS India .

The role requires proactive customer engagement, strategic account management, lead generation, and cross-selling of DQS India's certification, training, and related services. The incumbent will work closely with internal sales teams, and operational functions to drive business growth and enhance customer satisfaction.

Key Responsibilities:

Business Development & Sales

- Identify, develop, and establish relationships with potential customers within the assigned territory and industry segment.
- Generate new business opportunities through market mapping, networking, referrals, and lead-generation activities.
- Develop and execute detailed account plans and sales strategies to maximize revenue growth.
- Forecast monthly, quarterly, and annual sales targets and ensure timely achievement of assigned budgets.
- Promote and sell DQS India's Medical certification, auditing, training, and related services to new and existing clients.
- Cross-sell products and services across the DQS portfolio to maximize customer value and account penetration.
- Explore new geographies and territories to expand market reach and business opportunities.

Customer Relationship Management

- Build and maintain strong relationships with key decision makers and stakeholders in customer organizations.
- Conduct regular client meetings, presentations, awareness sessions, and business reviews.




- Understand customer requirements and recommend suitable solutions that align with their business objectives.
- Ensure high levels of customer satisfaction through proactive communication and issue resolution.
- Act as the primary point of contact for customers throughout the sales and service delivery lifecycle.

Strategic Account Management

- Maintain continuous engagement with existing customers to strengthen retention and identify upselling opportunities.
- Develop competitive sales programs and strategies to improve product awareness and increase market share.
- Monitor industry trends, competitive activities, and emerging opportunities within the medical and quality certification sectors.
- Support the organization in strengthening brand visibility and market presence.

Coordination & Service Delivery

- Coordinate with auditor teams, operations, and service delivery departments to ensure smooth execution of contracted services.
- Facilitate seamless communication between customers and internal teams regarding audits, certifications, and training programs.
- Ensure effective internal communication within the sales function and across business units.

MIS & Reporting

- Maintain accurate customer records, sales activities, opportunities, and pipeline updates.
- Prepare and share Monthly, Quarterly, and Annual Sales MIS reports with the Regional Sales Head.
- Track and report sales performance against business targets.





Commercial & Collections

- Collect advance payments for new certification assessments and projects.
- Support timely collection of outstanding receivables and ensure adherence to payment terms.
- Assist in contract negotiations and commercial discussions with customers.

Marketing & Brand Promotion

- Represent DQS India at industry forums, trade exhibitions, conferences, seminars, awareness programs, and customer events.
- Support branding and promotional initiatives aimed at increasing visibility and market reach within the medical sector.

Education & Experience Education

- Bachelor's Degree in Life Sciences, Biomedical Engineering, Biotechnology, Healthcare Management, Business Administration, Marketing, or a related discipline.
- MBA (Sales & Marketing) preferred.

Experience

- 6+ years of experience in B2B sales, key account management, business development, or client relationship management in Medical Domain.
- Experience in Medical Devices, Healthcare, Certifications, or related sectors is mandatory.

Behavioral Competencies

- Excellent written and verbal communication skills.
- Strong presentation and influencing capabilities.
- Effective negotiation and relationship management skills.
- Customer-focused and result-oriented approach.
- Strong planning, organization, and time-management skills.
- Ability to work under pressure and meet deadlines.
- Decision-making and problem-solving capabilities.
- High level of professionalism and accountability.
- Versatile, adaptable, and willing to travel extensively.
- Strong teamwork and stakeholder management skills.

Travel Requirement

- Frequent travel across the assigned region and customer locations as per business requirements.

📌 Key Account Manager - Medical Business Division (India)
🏢 DQS
📍 India