Company Description Franciscan Solutions Pvt. Ltd. is an innovative technology venture focused on redefining businesses through unique, strategic e-solutions. The organization works closely with project managers, web designers, and developers in a collaborative and transparent way, ensuring client priorities and business goals are clearly understood.

Franciscan aims to be a leader in customized web solutions while consistently exceeding client expectations. The team is strongly driven by technology and innovation, helping clients stay on the cutting edge with tailored digital solutions. Its mission centers on enabling consistent growth and competitive advantage for clients through customized e-solutions.

Role Description The Key Account Manager is a full-time, on-site role based in Dehradun, responsible for managing and growing relationships with strategic clients. In this position, the individual will serve as the primary point of contact for key accounts, understand client objectives, and align Franciscan’s e-solutions to their business needs. Daily activities include coordinating with internal teams such as project managers, designers, and developers; overseeing project delivery to ensure timelines and quality standards are met; and identifying opportunities for upselling and cross-selling services.

The Key Account

Manager will regularly analyze account performance, prepare reports, and present insights to clients.



The role also involves handling escalations, maintaining client satisfaction, and contributing to long-term account planning and retention strategies.

Qualifications

- Client relationship management skills, including the ability to build trust, maintain long-term partnerships, and handle client queries and escalations effectively.
- Account management and business development skills, with experience in identifying growth opportunities, upselling and cross-selling services, and achieving revenue objectives.
- Project coordination skills, including working closely with cross-functional teams (project managers, web designers, developers) to ensure timely, high-quality delivery.
- Solid communication and presentation skills, with the ability to explain technical solutions in clear business terms and prepare concise client reports.
- Analytical and problem-solving skills, including the ability to interpret account performance metrics and propose actionable improvements.
- Relevant experience in IT services, web solutions, or digital product companies, preferably in a client-facing or account management role.
- Bachelor’s degree in Business, Management, Marketing, IT, or a related field, or equivalent practical experience.
- Ability to work on-site in Dehradun, manage multiple accounts simultaneously, and adapt to changing client and project priorities.

📌 Key Account Manager (Dehradun)
🏢 Franciscan Solutions Pvt.Ltd
📍 Dehradun