Key Responsibilities

- Own functional support for JDE E1 Sales Order Management and Customer Service across the end-to-end O2C lifecycle.

- Handle customer master, sales orders, order types/rules, pricing, availability, commitments, holds, backorders, order changes and cancellations.

- Support fulfillment, shipment confirmation, invoicing, returns, credits and order-status enquiries.

- Provide functional support for JDE E1 Base/Advanced Pricing, including customer-specific pricing, discounts, promotions, rebates, freight/surcharges and pricing rules.

- Lead functional support for JDE E1 Service Management, including service requests/orders, work orders, contracts, equipment/installed base, warranty, parts, labour and billing.

- Support returns, repairs and replacements from authorization through inspection, repair/replacement, credit and closure.

- Work with Warehouse, 3PL and Finance teams to resolve issues affecting orders, invoicing, AR, revenue and GL.

- Support integrations involving CRM, EDI, customer portals, eCommerce, middleware, WMS/3PL and service applications.

- Drive process improvements, automation, workflow and analytics to reduce manual work and recurring exceptions.

- Prepare functional requirements, specifications, process flows, test scenarios and acceptance criteria.

- Coordinate with technical teams, integration teams, vendors and business stakeholders.

- Support requirements, design, configuration, testing, UAT, deployment,



training and post-go-live stabilization.

- Perform root-cause analysis of production issues and drive sustainable resolution.

- Work with Australian and New Zealand stakeholders and provide appropriate ANZ time-zone overlap/support from India.

Required Skills & Experience

- 8+ years of hands-on Oracle JDE E1 functional experience.

- Strong experience in JDE E1 Sales Order Management.

- Strong understanding of Order-to-Cash / O2C processes.

- Experience with Base Pricing and/or Advanced Pricing.

- Experience in JDE E1 Customer Service and/or Service Management.

- Knowledge of service orders, work orders, equipment/installed base, contracts, warranty, parts, repairs and service billing.

- Experience with returns, repairs, replacements and after-sales processes.

- Solid understanding of integration between Sales Order Management, Inventory, Warehouse/3PL, Procurement, Service Management, Invoicing and AR.

- Experience with CRM, EDI, middleware, customer portals, eCommerce, WMS/3PL and external service integrations.

- Strong functional requirements gathering, testing and UAT experience.

- Good understanding of customer, item, pricing, equipment and service master data.

- Strong analytical and problem-solving skills.

- Experience working in global/multi-site environments.

- Strong stakeholder management and communication skills.

- Bachelor's degree in IT, Business, Supply Chain, Engineering or related discipline.

📌 JDEFunctional AnalystC/Customer Service/Service Management (Bengaluru)
🏢 Vaisesika Consulting
📍 Bengaluru