Interview Mode : Weekend Walkin drive (Face to Face ) /n Interview Date : 19-Sep-26(Saturday ) /n Note : Only candidates currently located in Chennai should apply. /n Role : ITSM - Service Management /n Experience : 5 to 12 Years /n Location : Chennai /n Must-Have /n /n

- Platform Development & Configuration

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- Design and implement ServiceNow solutions using best practices across ITSM, ITOM, ITAM, and SecOps modules.

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- Develop and maintain workflows, business rules, UI policies, client/server scripts, and notifications.

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- Customize Service Portal and CMS components for enhanced user experience.

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- Perform instance management, update set promotion, and release coordination.

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- Configure and support Incident, Problem, Change, Request, and Knowledge Management modules.

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- Integrate ITSM processes with CMDB and Service Catalog.

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- Implement SLA definitions, escalation rules, and reporting dashboards.

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- Configure MID Servers, credentials, probes,



and sensors for Discovery.

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- Build and maintain energetic and static Service Maps to support CMDB accuracy and change impact analysis.

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- Integrate with monitoring tools (e.g., SolarWinds, Dynatrace, Splunk) for Event Management and proactive incident response.

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- Develop custom patterns, scripts, and integrations using IntegrationHub and Service Graph Connectors.

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- Implement and maintain Hardware and Software Asset Management modules.

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- Ensure accurate lifecycle tracking, reconciliation, and compliance reporting.

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- Configure and support Security Incident Response and Vulnerability Response modules.

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- Integrate with external vulnerability scanners (e.g., Qualys, Tenable) and SIEM tools.

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- Automate threat intelligence workflows and remediation processes.

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📌 ITSM - Service Management (Salem)
🏢 Tata Consultancy Services
📍 Salem