Position Name: ITIL Service Management Specialist

Location: Remote

Experience: 6+ Years

About BinQle

BinQle is a global delivery and execution partner supporting enterprises across the US, India, Singapore and Australia. We specialize in structured hiring, managed teams, and long-term delivery support.

Role Summary

Manage IT service management processes using ITIL best practices. Oversee IT operations, incident, change, and service delivery. Ensure efficient service operations and continuous improvement.

What Youll Do

- Manage and support IT service management processes aligned with ITIL framework standards
- Oversee Incident, Problem, Change, Request, and Knowledge Management processes
- Ensure timely resolution of incidents and service requests while meeting defined SLAs
- Conduct root cause analysis (RCA) and implement preventive measures
- Coordinate with internal stakeholders, technical teams, and vendors
- Monitor service performance metrics and prepare regular management reports
- Lead change management activities, including CAB meetings and risk assessments
- Drive continuous service improvement initiatives
- Ensure compliance with organizational IT policies and governance
- Maintain and improve service documentation, SOPs, and operational procedures
- Support audits, compliance reviews, and service quality assessments




- Mentor junior team members and promote ITIL best practices

What We re Looking For (Must-Haves):
- ITIL Foundation Certification (mandatory)
- 6+ years of experience in IT Operations, IT Service Management, or Service Delivery
- Strong understanding of ITIL processes and ITSM tools
- Experience with ticketing platforms such as ServiceNow, Remedy, Jira Service Management, or similar
- Analytical, problem-solving, and troubleshooting skills
- Strong communication and stakeholder management abilities
- Experience managing SLAs, KPIs, and service reporting

Positive to Have (Optional - only if mentioned):
- ITIL Intermediate/Managing Professional certification
- Experience in ServiceNow administration or ITSM implementation
- Knowledge of cloud platforms (Azure, AWS, or GCP)
- Understanding of IT governance, compliance, and security frameworks
- Project management exposure (PMP, Prince2, Agile, or Scrum certifications)

Qualifications: Bachelors degree in Computer Science, Information Technology, Engineering, or related field.

ITIL Foundation Certification (Mandatory).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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