Job Purpose To provide first- and second-line IT support to Omega employees at the Delhi Back Office and remotely to the Dubai and Abu Dhabi offices. The role will handle day-to-day hardware, software, network, Microsoft 365 and user support while ensuring IT security, compliance and accurate documentation.

Key Responsibilities

- Provide on-site IT support in Delhi and remote support to Dubai and Abu Dhabi users.

- Troubleshoot Windows desktops/laptops, printers, scanners, Microsoft Office, Outlook, Teams and business applications.

- Install, configure and maintain computers, peripherals and other IT equipment.

- Manage user accounts, Microsoft 365, Active Directory, shared mailboxes and access permissions.

- Support LAN, Wi-Fi, DNS, DHCP and IP telephony issues.

- Manage IT tickets, prioritise incidents and resolve issues within agreed SLAs.

- Support employee onboarding/offboarding, including account and equipment management.

- Maintain IT assets, software licences, equipment inventory and technical documentation.

- Ensure endpoint security and promptly report any suspected security incidents.

- Coordinate with vendors and service providers and follow issues through to resolution.





- Maintain confidentiality of company, client and employee information.

Qualifications & Experience

- Bachelor’s degree/Diploma in IT, Computer Science or related field.

- Minimum 3 years’ experience in IT support, desktop support or service desk roles.

- Hands-on experience with Windows, Active Directory and Microsoft 365.

- Knowledge of basic networking, DNS, DHCP and troubleshooting.

- Experience with ticketing systems and SLA-based support.

- Valuable written and spoken English.

- Experience in insurance, banking or another regulated industry is an advantage.

Key Skills

- Windows 10/11 & hardware support

- Microsoft 365 & Outlook

- Active Directory

- Networking (TCP/IP, DNS, DHCP, VLAN)

- Printer/peripheral support

- IT ticketing & SLA management

- Problem-solving and troubleshooting

- Customer service and communication

- Confidentiality and information security

Working Conditions

- Office-based at the Delhi Back Office.

- Working hours aligned with UAE business operations.

- Occasional after-hours support may be required for critical incidents, maintenance and upgrades.

📌 IT Support Engineer (Delhi)
🏢 Omega Insurance Brokers
📍 Delhi