Job title: IT Support Analyst

Location : Pune

Work Mode : Work From Office

Candidate Specification: 7+ years overall, Relevant – 5+ years

Candidate Location : Pune

Skills : Incident Management, Problem Management, Change Management, ITIL, Data center.

Candidate Industry : IT

Education and Certification: Any Graduation

Manage and monitor incident, problem, and change management processes in a data center/IT operations environment.

Demonstrate strong knowledge of ITIL processes and ensure adherence to operational standards.

Monitor vendors and service providers, challenge performance gaps, and ensure SLA/KPI compliance.

Coordinate with internal stakeholders, vendors, and technical teams for effective issue resolution and service delivery.





Monitor data center infrastructure and monitoring platforms and proactively identify operational issues.

Prepare and analyze operational reports using MS Excel and Power BI.

Support service reviews, incident reporting, problem analysis, change governance, and continuous improvement initiatives.

Maintain solid stakeholder communication, including escalation management and regular operational updates.

Coordinate with facilities/data center teams on mechanical and electrical infrastructure where required.

Ensure proper documentation, reporting, compliance, and audit readiness for IT/data center operations.

📌 IT Support Analyst - GO/JC/4695/2026 (Pune)
🏢 Golden Opportunities
📍 Pune