Requirements

- Receive, log, track, and monitor IT support requests through the help desk/ticketing system.
- Coordinate with Desktop Support, Network, System, and other IT teams for issue resolution.
- Monitor ticket status and ensure incidents and service requests are resolved within defined SLAs.
- Follow up with support teams on pending and escalated tickets.
- Provide regular updates to users regarding the status of their requests.
- Prioritize tickets based on urgency and business impact.
- Maintain accurate records of incidents, service requests, resolutions, and escalations.
- Prepare daily/weekly reports on ticket volume, pending issues, SLA compliance, and resolution status.
- Escalate unresolved or critical issues to the appropriate technical team or management.
- Coordinate IT support activities for recent joiners, transfers,



and employee exits.
- Assist in coordinating hardware/software requirements, installations, replacements, and asset-related requests.
- Maintain proper documentation of recurring issues and standard resolutions.
- Ensure effective communication between end users, IT support teams, and other stakeholders.
- Follow established IT support processes, policies, and procedures.

Pay: ₹100,000.00 - ₹300,000.00 per year

Application Question(s)

- What is your current ctc?
- What is your expected ctc?
- What is your notice period?
- Are you comfortable for Borivali location?

Work Location: In person

📌 IT Helpdesk Coordinator (Borivali)
🏢 Indus Systems u0026 Services
📍 Borivali