/n IT Executive – Hardware, Networking & IT Support /n Department: Information Technology /n Location: Barasat / Madhyamgram, Kolkata /n Employment Type: Full-Time /n Experience: 1–4 Years /n /n About the Role /n We are looking for a technically skilled and responsible IT Executive to manage day-to-day IT infrastructure, hardware, networking, system support, and troubleshooting across the organization‘s campuses and offices. /n The candidate will be responsible for ensuring the smooth functioning of computers, networking infrastructure, internet connectivity, CCTV, biometric systems, printers, servers, and other IT-enabled systems. /n Key Responsibilities /n 1. Hardware & System Support /n /n

- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, projectors, and other IT equipment.

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- Diagnose and resolve hardware and software issues within defined timelines.

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- Perform regular preventive maintenance of IT assets.

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- Maintain proper records of IT equipment, repairs, replacements, and service history.

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- Coordinate with vendors for hardware repair, replacement, warranty, and AMC-related matters.

/n /n 2. Network & Internet Management /n /n

- Monitor and maintain LAN, WAN, Wi-Fi, routers, switches, access points, and other networking equipment.

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- Troubleshoot network connectivity, internet, and Wi-Fi-related issues.

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- Coordinate with Internet Service Providers and networking vendors for service-related problems.

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- Configure and maintain routers, switches, and access points as required.

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- Monitor network performance and identify recurring connectivity issues.

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- Ensure proper network access and connectivity across classrooms, offices, laboratories, and other facilities.

/n /n 3. IT Infrastructure & Security /n /n

- Maintain IT infrastructure across different campuses and administrative offices.

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- Ensure basic IT security practices, including password management, access control, antivirus, system updates, and backup procedures.

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- Monitor and maintain CCTV, biometric attendance, access-control systems, and other technology-enabled security systems.

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- Assist in identifying and resolving unauthorized device or network access issues.

/n /n 4. Software & Application Support /n /n

- Install and configure operating systems, applications, drivers, and required software.

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- Provide technical support to employees, faculty members, and administrative staff.

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- Troubleshoot issues related to official email, online applications, cloud-based platforms, and other institutional software.

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- Assist users with basic IT-related queries and provide timely resolution.

/n /n 5. IT Asset Management /n /n

- Maintain an updated IT Asset Register covering computers, laptops, printers, networking equipment, CCTV equipment, biometric devices, and other IT assets.

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- Track asset allocation, movement, repair, replacement, and disposal.

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- Conduct periodic physical verification of IT assets.

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- Report damaged, missing, obsolete, or non-functional equipment to the management.

/n /n 6. Maintenance & Vendor Coordination /n /n

- Coordinate with AMC/service providers for timely maintenance and repair of IT infrastructure.

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- Maintain records of service calls, complaints, downtime, and resolution status.

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- Follow up with vendors until issues are completely resolved.

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- Verify service completion before closing maintenance requests.

/n /n 7. Backup & Data Management /n /n

- Assist in maintaining regular backups of important institutional data.

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- Monitor backup status and report any failure or data-access issue immediately.

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- Follow organizational guidelines regarding data security and confidentiality.

/n /n 8. MIS & Reporting /n /n

- Prepare regular IT status reports for management.

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- Maintain records of complaints, resolutions, downtime, maintenance, and pending issues.

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- Provide daily/weekly reports as required by the reporting authority.

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- Maintain proper documentation of all IT-related activities.

/n /n Key Performance Indicators (KPIs) /n /n

- Timely resolution of IT support tickets and technical complaints.

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- Network and internet uptime.

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- Timely preventive maintenance of IT infrastructure.

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- Accuracy and regular updating of IT asset registers.

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- Timely coordination and follow-up with service providers.

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- Reduction in recurring technical issues and downtime.

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- Proper maintenance of IT documentation and reports.

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- User satisfaction with IT support services.

/n /n Required Qualifications /n /n

- Bachelor‘s/Diploma degree in Computer Science, Information Technology, Computer Applications, Electronics, or a related field.

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- Relevant IT certifications will be an added advantage.

/n /n Required Skills /n /n

- Strong knowledge of computer hardware and troubleshooting.

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- Good understanding of LAN, WAN, TCP/IP, Wi-Fi, routers, and switches.

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- Knowledge of Windows operating systems and common business applications.

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- Basic understanding of IT security and data backup.

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- Knowledge of CCTV and biometric systems will be an advantage.

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- Good vendor coordination and follow-up skills.

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- Strong documentation and reporting skills.

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- Good communication and interpersonal skills.

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- Ability to work independently and handle multiple technical issues simultaneously.

/n /n Preferred Experience /n /n

- 1–4 years of experience in IT support, hardware, networking, or infrastructure management.

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- Experience in an educational institution, corporate office, hospital, or multi-location organization will be preferred.

/n /n Working Requirements /n /n

- Willingness to travel between institutional campuses/offices whenever required.

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- Ability to respond to urgent technical issues when required.

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- Ability to work under deadlines and maintain proper documentation.

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- Solid sense of responsibility, confidentiality, and service orientation.

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- Salary:Negotiable as per experience

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📌 IT Executive (Barasat)
🏢 Kingston Educational Institute
📍 Barasat