: /n EUC L2 Hands & Feet Support Engineer /n Location: Mumbai, Maharashtra /n Engagement Type: Project-Based / Onsite /n Work Mode: 100% Onsite /n Project Overview /n We are looking for an experienced EUC L2 Hands & Feet Support Engineer to provide onsite technical support for an upcoming project. /n The engineer will work closely with remote project, network, and infrastructure teams to support device configuration, network testing, infrastructure setup, connectivity validation, and other implementation activities throughout the project. /n Key Responsibilities /n /n

- Provide onsite EUC L2 and Hands & Feet support throughout the office build and implementation period.

/n

- Assist with configuration, installation, testing, and validation of end-user devices.

/n

- Support remote network engineers with onsite installation, configuration, testing, and troubleshooting activities.

/n

- Connect to switches, routers, and other network equipment using appropriate console cables and facilitate remote access for network engineers.

/n

- Join remote troubleshooting and implementation sessions through Microsoft Teams.

/n

- Perform physical checks, cable tracing, patching, connectivity verification, and basic network troubleshooting.

/n

- Execute onsite instructions provided by remote technical teams and provide real-time status updates.

/n

- Support hardware installation, device connectivity, network testing, and validation activities.

/n

- Troubleshoot L1/L2 EUC issues and escalate complex issues to the appropriate project team.

/n

- Maintain clear communication with remote technical teams regarding project progress, issues, and completed activities.

/n

- Assist with additional technical activities requested by the project team within the agreed scope.





/n /n Technical Requirements /n /n

- Strong experience in EUC/Desktop Support at L2 level.

/n

- Good understanding of Windows laptops/desktops and enterprise end-user computing environments.

/n

- Basic to intermediate knowledge of networking concepts, including:

/n

- LAN and IP addressing

/n

- Connectivity testing

/n

- Switches and routers

/n

- Network cabling and patching

/n

- Basic network troubleshooting

/n

- Experience providing Hands & Feet support to remote network/infrastructure teams.

/n

- Ability to connect to network devices using console cables and facilitate remote troubleshooting/configuration.

/n

- Familiarity with basic network testing and troubleshooting commands.

/n

- Experience with device installation, configuration, testing, and troubleshooting.

/n

- Solid communication skills and the ability to follow instructions from remote technical teams.

/n

- Ability to work independently at an onsite project location while coordinating effectively with remote teams.

/n /n Mandatory Requirements /n Candidates must meet all of the following requirements: /n /n

- Must have their own laptop with administrative credentials/access.

/n

- Must have Microsoft Teams installed and properly configured for remote support sessions.

/n

- Must have access to a suitable console cable for connecting to network devices.

/n

- Must be able to work 100% onsite in Mumbai for the complete agreed project duration.

/n

- Must be available to work the required 4 weekend days during the project.

/n

- Must be flexible to support additional project-related technical activities within the agreed scope.

/n

- Must be comfortable working closely with remote network/infrastructure teams through Microsoft Teams.

/n

📌 IT Desktop Support Engineer (Mumbai)
🏢 Sky Systems, Inc. (SkySys)
📍 Mumbai