Key Responsibilities

1. IT Infrastructure & Administration

- Manage day-to-day IT infrastructure and IT operations across offices and remote users.
- Manage Windows desktops, laptops, servers, printers, network devices and other IT assets.
- Perform system configuration, troubleshooting, maintenance and upgrades.
- Manage Windows Server environments, IIS, databases and business-critical IT services.
- Monitor infrastructure availability and troubleshoot system/network issues.
- Maintain IT documentation, asset records, configurations and SOPs.

2. Microsoft 365 Administration

- Administer Microsoft 365 environment, including:
- Microsoft Entra ID / Azure AD
- Exchange Online
- Microsoft Teams
- SharePoint Online
- OneDrive
- Intune
- Microsoft Defender
- Power Automate / Power Apps
- Manage user accounts, licenses, groups, permissions and access.
- Configure and troubleshoot MFA, Conditional Access and security policies.
- Manage mailbox permissions, shared mailboxes, forwarding, retention and email security.
- Monitor and respond to Microsoft 365 security alerts.

3. Google Workspace Administration

- Manage Google Workspace users, groups, organizational units and licenses.
- Administer Gmail, Google Drive, Shared Drives and other Workspace services.
- Configure security policies, MFA, account recovery and access controls.
- Manage user onboarding/offboarding and access permissions.
- Monitor storage utilization and Workspace security settings.

4. Cybersecurity & Endpoint Security

- Implement and maintain endpoint security controls.
- Manage Microsoft Defender, antivirus/EDR and endpoint protection solutions.
- Monitor suspicious activities, phishing emails, malware alerts and security incidents.
- Investigate and respond to security incidents.
- Implement MFA, least-privilege access and secure authentication practices.
- Conduct basic vulnerability assessment and remediation.
- Maintain security policies, procedures and incident documentation.
- Support cybersecurity awareness activities for employees.
- Review security logs and alerts and escalate critical incidents when required.

5. Network & Firewall Administration

- Configure and maintain LAN/WAN, Wi-Fi and network infrastructure.




- Manage firewalls, routers, switches and access points.
- Troubleshoot network connectivity, DNS, DHCP, VPN and internet issues.
- Maintain firewall rules, web filtering and security policies.
- Monitor network performance and security.
- Coordinate with ISP and networking vendors.

6. User Support & IT Helpdesk

- Provide Level 1/Level 2 IT technical support to employees.
- Troubleshoot Windows, Microsoft 365, Google Workspace, applications, printers and network issues.
- Handle IT tickets and ensure timely resolution.
- Support remote users and office users.
- Assist employees with system setup, software installation and troubleshooting.
- Maintain proper IT support documentation and knowledge base.

7. IT Asset Procurement& Vendor Management

- Maintain IT asset inventory including laptops, desktops, networking equipment and software.
- Handle procurement of hardware, software and IT services.
- Coordinate with vendors, service providers and AMC partners.
- Track warranties, licenses, subscriptions and renewals.
- Evaluate hardware/software requirements and provide recommendations.
- Maintain IT purchasing and renewal records.

8. User Lifecycle Management

- Manage complete IT onboarding and offboarding processes.
- Create and configure user accounts, laptops, email and application access.
- Assign appropriate licenses and permissions.
- Disable accounts and revoke access during employee exit.
- Ensure company data and IT assets are recovered during offboarding.

9. Business Applications & Automation

- Support business applications and internal IT systems.
- Assist with SharePoint and Excel-based business processes.
- Develop or maintain simple automation workflows to reduce manual work.
- Troubleshoot application and integration issues.




- Coordinate with developers/vendors for application-related issues.

10. Server, Hosting & Web Services

- Manage Linux/Windows servers and hosted applications where required.
- Support Apache/Nginx, IIS, databases and web applications.
- Monitor server availability, storage, backups and basic performance.
- Troubleshoot hosting, DNS, SSL and web-service issues.
- Coordinate with hosting providers and developers.

11. Backup & Business Continuity

- Monitor backup systems and verify backup availability.
- Assist in implementing backup and recovery procedures.
- Maintain disaster recovery documentation.
- Participate in system recovery and business continuity activities.

12. IT Projects & Process Improvement

- Participate in IT infrastructure upgrades and technology implementation projects.
- Identify opportunities to improve IT efficiency, security and automation.
- Prepare technical documentation and implementation plans.
- Assist management in evaluating new technologies and IT solutions.

Required Skills

Technical Skills

- Windows 10/11 administration
- Windows Server administration
- Microsoft 365 Administration
- Microsoft Entra ID
- Exchange Online
- SharePoint Online
- OneDrive
- Microsoft Intune
- Microsoft Defender
- Google Workspace Administration
- Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi
- Firewall administration
- Endpoint security / EDR
- Basic Linux administration
- Basic SQL/database knowledge
- PowerShell scripting
- Power Automate / Power Apps
- Basic understanding of cloud infrastructure
- Hardware and desktop troubleshooting

Cybersecurity Knowledge

Candidates should have a practical understanding of:

- MFA and Conditional Access
- Identity and Access Management
- Endpoint security
- Email security and phishing
- Malware/ransomware prevention
- Least-privilege access
- Security monitoring and incident response
- Vulnerability management
- Security policies and best practices
- Data protection and access control

Pay: ₹50,000.00 - ₹60,000.00 per month

Advantages

- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

📌 IT Admin + IT Cybersecurity & Network Engineer (Magdalla)
🏢 Saileela Infotech Consultancy (OPC
📍 Magdalla