Role & responsibilities

- Customer Interaction

- Handle inbound and outbound calls professionally for international customers.

- Greet customers, actively listen, and understand their queries/concerns.

- Provide accurate information regarding products, services, policies, or technical support.

- Issue Resolution

- Diagnose customer issues and offer appropriate solutions within defined timelines.

- Escalate unresolved cases to higher support teams when necessary.

- Ensure first-call resolution (FCR) whenever possible.

- Communication Skills

- Maintain transparent, polite, and professional communication in English (neutral/global accent).

- Document all conversations accurately in CRM or ticketing systems.

- Follow scripts, processes,



and compliance guidelines.

Preferred candidate profile

- Excellent verbal communication skills in English (neutral/global accent).

- Strong listening skills and ability to understand diverse accents.

- Customer handling skills patience, empathy, problem-solving.

- Typing & computer skills – ability to multitask (talk + type, use CRM tools).

- Sales/Negotiation skills (for outbound/sales process).

- Willingness to work in night shifts/rotational shifts (to support international time zones).

📌 International Voice Process Executive (Hyderabad)
🏢 Wroots Global
📍 Hyderabad