Key Responsibilities

- Customer Interaction: Handle high-volume inbound and/or outbound voice calls from international customers professionally.

- Issue Resolution: Actively listen to customer inquiries, diagnose technical or service issues, and deliver accurate solutions in real time.

- Process Alignment: Follow pre-defined company scripts, guidelines, and quality standards during interactions.

- CRM Management: Document and update exact details of all customer interactions, complaints, and feedback in the CRM system.

- Escalation Handling: Efficiently route complex queries that cannot be resolved at the first point of contact to the appropriate higher tier or department.

- Upselling & Lead Generation (If applicable): Identify opportunities to cross-sell or upsell products/services and generate qualified leads.

- Target Achievement: Meet or exceed daily, weekly, and monthly performance benchmarks (e.g., Average Handling Time, First Call Resolution, Customer Satisfaction Score).

Pay: Up to ₹650,000.00 per year

Benefits

- Food provided

Experience

- International voice process: 1 year (Preferred)

Language

- English (Preferred)

Location

- Airoli, Navi Mumbai, Maharashtra (Preferred)

Work Location: In person

📌 International Voice Process (Airoli)
🏢 Exoro Tech Solutions
📍 Airoli