? Hiring: International Service Team Leader

? Location: Mumbai

? Experience: 4–8 Years

? Leadership Experience: Minimum 2 years managing International teams

?️ Shift: Rotational shifts

Key Responsibilities

- Lead, coach and motivate an International Customer Service team.
- Drive KPIs including CSAT, Quality, SLA, AHT and Productivity .
- Manage customer escalations and ensure timely resolution.
- Coordinate with cross-functional teams for operational improvement.
- Ensure adherence to processes, attendance and roster planning.
- Build a high-performing team through coaching, feedback and development.

Requirements
- 4–8 years of experience in Customer Service , with at least 2 years in a leadership role managing International teams.
- Strong people management, coaching and team development skills.
- Proven experience handling CSAT, Quality, SLA, AHT and Productivity .
- Excellent communication and stakeholder management skills.
- Robust problem-solving and escalation management skills.
- Comfortable working in rotational shifts .
- Bachelor's degree in any discipline.

? Interested candidates can share their CVs.

📌 International Team Lead (Mumbai)
🏢 Tashi Advisors
📍 Mumbai