We're Hiring || International Team Lead

Location: Malad

Working Days: 5 days working | 2 rotational week-offs

Shifts: Rotational Shifts

CTC: up to 6.50 LPA

Experience into Customer Service/ BPO Operations preferred

Roles & Responsibilities:

- Lead and manage a team of associates/SMEs and drive daily performance
- Monitor key metrics such as AHT, CSAT, NPS, BQM , SLA/TAT
- Conduct regular performance reviews, coaching and feedback sessions for team members.
- Handle escalations and ensure timely resolution of operational issues
- Plan and monitor team schedules and daily staffing requirements
- Coordinate with internal stakeholders and ensure adherence to company policies
- Prepare daily/weekly performance reports with management

Requirements:

- Valuable understanding about BPO operations and contact-center environment
- Experience into International BPO will be added advantage
- Excellent communication and people-management skills
- Ability to work in rotational shifts, weekends and holidays

Interested candidates may contact directly or share their resumes:

HR Riya

Email: [email protected]

Contact: +91 (phone hidden)

📌 International Team Lead - Malad (Customer Service TL) (Mumbai)
🏢 TP
📍 Mumbai