02 Oct
|
WSNE Consulting
|
Gurugram
02 Oct
WSNE Consulting
Gurugram
We are hiring International Support Executives for our Gurgaon location. Freshers and candidates with relevant international customer support experience can apply.
Role & responsibilities
- Resolve customer queries: Provide correct information and solutions according to company policies and processes.
- Good written communication: Respond to customers professionally with clear and grammatically correct English.
- Customer satisfaction: Make sure customers receive a helpful and positive support experience.
- Escalate issues: Forward complicated or unresolved customer issues to the appropriate senior/team.
- Maintain records: Properly update customer information and details after handling calls
- Meet targets: Achieve daily/monthly targets related to response time, quality, productivity, and customer satisfaction.
- Work in shifts: Be comfortable working in rotational shifts, including night shifts, depending on the process.
Preferred candidate profile
- Freshers can apply graduates
- Education: Graduate
- Experience:
Freshers as well as candidates with international BPO/customer support experience can apply.
- English communication: Good written English is important because the role involves chatting with international customers.
- Typing skills: Candidates should have decent typing speed and accuracy.
- Computer skills: Basic knowledge of computers, email, internet, and MS Office is preferred.
- Shift flexibility: Candidates should be comfortable with rotational/night shifts.
- Customer-handling skills: Should be polite, patient, skilled, and able to understand customer problems.
- Location: Candidates who can work from the Gurgaon/Gurugram office should apply.
Perks and Benefits Salary upto 3.50 LPA- 5 LPA
Lucrative Incentives
5 Days working
24*7 Shifts / Night shifts
Cab facility
Job Location : Gurugram/Noida To get your interview scheduled contact below Call/ WhatsApp :
- Aditi- (phone hidden)
📌 International Process (Gurugram)
🏢 WSNE Consulting
📍 Gurugram