02 Oct
|
Exoro Tech Solutions
|
Airoli
02 Oct
Exoro Tech Solutions
Airoli
Key Responsibilities
- Customer Interaction: Handle customer inquiries, complaints, and requests professionally through live chat and email channels.
- Multitasking: Concurrently manage 2 to 3 live chat screens effectively without compromising the response quality or accuracy.
- Problem Solving: Diagnose, troubleshoot, and provide accurate standard solutions to client queries regarding billing, product information, or technical bugs.
- Quality & Compliance: Maintain standard performance metrics including Average Handling Time (AHT), First Contact Resolution (FCR), and Customer Satisfaction (CSAT) scores.
- Escalations: Identify complex scenarios and smoothly escalate tickets to the respective internal teams or tier-2 support when necessary.
Pay: Up to ₹650,000.00 per year
Experience
- International Chat process: 1 year (Preferred)
Language
- English (Preferred)
Work Location: In person
📌 International Chat Process (Airoli)
🏢 Exoro Tech Solutions
📍 Airoli