Job Title: Inside Sales Executive Business Group/ Support Dept: Call Center - India Reporting To: Team Leader: Contact Center Purpose of Role: The Inside Sales Executive is responsible for driving outbound sales efforts by proactively engaging potential customers through phone-based communication. This role focuses on identifying customer needs, presenting tailored product or service solutions, and closing sales to contribute to revenue growth. The position requires a persuasive communicator with strong interpersonal and negotiation skills, dedicated to delivering results in a fast-paced sales environment.

Accountability &

Responsibilities of Role: ● Make outbound calls to prospective customers from provided databases or marketing-generated leads. ● Understand customer needs and qualify leads to pitch appropriate products or services. ● Address objections and convert cold/warm leads into confirmed sales or scheduled follow-ups. ● Accurately document customer interactions and outcomes in the CRM system. ● Consistently meet or exceed daily, weekly, and monthly sales targets and performance KPIs. ● Conduct timely follow-ups through calls, emails, or messaging platforms to nurture leads and close deals. ● Ensure a high standard of customer service throughout the sales process to encourage satisfaction and retention. ● Stay informed on product features, promotions, industry trends, and competitor offerings. ● Cross-sell additional products or services based on customer needs and interest to maximize sales opportunities.

Position Requirements: Educational Background: ● Bachelor’s degree in business administration, Marketing, Communications, or a related field (preferred).

Work Experience:



● 1–3 years of experience in outbound calling, tele sales, or inside sales. ● Experience with CRM systems and sales tracking tools. ● Preferred exposure to B2C or B2B tele sales in industries such as telecom, education, finance, SaaS, or insurance.

Technical / Industry Skills: ● Strong communication, persuasion, and negotiation skills. ● Target-driven with a high level of self-motivation and resilience.

Key Competencies: ● Delivering Results & Fostering Ownership: Consistently meets performance metrics and takes accountability for results. ● Building Customer Value: Anticipates customer needs and provides solutions that build loyalty and satisfaction. ● Networking & Influencing Collaboratively: Builds rapport quickly and influences decisions through clear, persuasive communication. ● Driving Change: Adapts to changing goals and market conditions with agility and a positive attitude. ● Shaping Strategy: Stays informed about industry trends and aligns sales pitches to business strategy.

Quantstar

Services LLP | A limited Liability Partnership | LLPIN: ACP-8101 S-1501, Bestech PVGS, Sector 81, Gurgaon-122004. [email protected] | www.quantstar.in ● Leading Teams: Supports team success through collaboration, knowledge sharing, and peer motivation (if applicable).

Success Metrics: ● Number of conversions/sales achieved ● Call volume and productive talk time ● Conversion rate from leads to customers ● Follow-up response rate and CRM data accuracy Work Setting & Schedule: ● Full-time role; shift-based or fixed schedule as per business requirements ● On-site model ● May require weekend availability based on campaign or customer demand

📌 Inside Sales Executive (Gurugram)
🏢 StarZen
📍 Gurugram