Summary

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Responsibilities

Own and optimize retail banking processes across Deposits (CASA/TD/RD), Lending (PL/Auto/Home/Cards), and Payments (UPI / IMPS / NEFT / RTGS / Cards / ACH)-from discovery and design to rollout and continuous improvement. Work closely with business, operations, risk/compliance, and technology stakeholders to drive efficiency, compliance, and customer satisfaction.

Key Responsibilities

- Map and analyze As-Is processes for deposits (CBS) / lending workflows (LOS/LMS) or payment journeys.
- Design optimal To-Be processes aligned to regulatory standards (RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC norms).
- Define and document BRD/FRD, process maps (BPMN), SOPs, SLAs, and control frameworks; maintaining traceability and acceptance criteria.
- Partner with Bank teams (Business / Solutions / Operations / IT) for functional solutioning, gap analysis, and change requests; coordinate with platform owners (e.g., Core Banking - Finacle/Flexcube); LOS/LMS; payment switch/gateway.
- Drive UAT planning execution, create test scenarios (incl. edge cases like chargebacks, reversals, NPA tagging), manage defect triage, and ensure production cutover readiness.
- Implement and track process metrics (TAT, FTR, AHT, error rates, STP,



payment success rate); drive continuous improvement using Process optimization standards such as Lean/Six Sigma.
- Support risk compliance reviews, internal/external audits, and remediation; strengthen reconciliation/settlement controls and operational risk checkpoints.
- Prepare training materials, conduct walkthroughs, and support change adoption for business and operations teams.

Qualifications Experience

- Any Postgraduate/ Professional degree
- 3-5 years in retail banking process consulting with strong exposure to at least one of Deposits, Lending, or Payments (cross-domain exposure preferred).
- Strong stakeholder management; ability to translate business needs into functional requirements.
- Solid regulatory compliance knowledge: RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms, and card dispute/chargeback rules.
- Hands-on experience in documenting BRD/FRD, BPMN mapping, SOPs, and leading UAT.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IN_Senior Associate_Core Banking_FS Tech_Advisory_Gurgaon (Gurugram)
🏢 PwC Service Delivery Center
📍 Gurugram