We are hiring for Import Documentation & Customer Service Executive – Freight Forwarding

Location: Mumbai

Experience: 2–5 Years

Salary: Up to 3.5 Lakhs per annum / Based on experience

Job Responsibilities

Handle end-to-end import documentation and customer service activities.

Prepare and verify import checklists and shipping documents.

Handle e-Sanchit, Bill of Entry (BE) filing, IGM tracking, and ODeX.

Check import pre-alerts and coordinate with overseas agents and co-loaders.

Send enquiries to co-loaders and overseas agents and compare freight rates.

Prepare and share quotations with customers based on agreed rates.

Coordinate with shipping lines, overseas agents, co-loaders, and customers.

Monitor and update customers regarding shipment status and tracking.





Handle customer queries and ensure timely follow-ups.

Prepare DSR and other shipment-related reports.

Maintain proper documentation and shipment records.

Make telephonic calls for recent customer enquiries/business development.

Ensure smooth coordination between customers, agents, carriers, and internal teams

Pay: From ₹350,000.00 per year

Application Question(s)

- Handle end-to-end import documentation and customer service activities. # Handle e-Sanchit, Bill of Entry (BE) filing, IGM tracking, and ODeX.

Work Location: In person

📌 Import Documentation & Customer Service Executive – Freight Forwarding (Mumbai)
🏢 ALPHA GLOBAL LOGISTICS
📍 Mumbai