Role: Human Resource Manager

Experience: 5 - 7 years

Job Type: Office based, full time permanent role

Shift timings: 11:30 Am - 08:30Pm

No Cab Facility provided

Location: Vertico BPO and LPO Services Pvt. Ltd,110A & 111, Manjeera Trinity Corporate, JNTU Hi-tech City Road, Hyd-500072

Company Description:

Vertico BPO and LPO Services Private Limited is an industry-oriented outsourcing solutions and legal processing provider based in Hyderabad. Since its establishment in 2018, the company has earned a reputation for its excellent services.

Vertico serves as the principal client for Duncan Lewis Solicitors, a prestigious law firm, handling all their specialized office support functions. The company aims to maintain its reputation by providing easy-to-implement and long-term outsourcing solutions.

Main Purposes:

To assist in the implementation of the company's Human Resources Plan in line with the company's business plan

- To actively contribute to achieving company objectives (this may include project work)
- To assist the senior management team with HR duties and responsibilities
- To deal with all HR operational matters within the client/department groups allocated

Key Tasks:

- Providing best practice advice and guidance on company policies, terms and conditions of employment and legislation.
- Dealing with Employee Relations matters including disciplinary and grievance cases. Coaching and supporting Supervisors, Managers and Directors through any staffing issues with the view to find a resolution at an informal stage (including informal mediation). Take notes, produce documentation and advise on fairness/process on disciplinary/grievance/investigatory panels.




- Dealing with various HR queries/matters, throughout the business, reliably and in accordance with legal requirements
- Assisting with payroll matters where required
- All aspects of recruitment
- All aspects of training and development, including induction
- Ensuring staff maintain CPD points and relevant accreditation
- Ensuring probationary reviews and appraisals are carried out effectively.
- Performance management conducting and assisting Directors, Managers and Supervisors at performance management meetings to ensure individual performance targets are met.
- Attendance Management.
- Report on key HR metrics.
- Ensuring monthly report/reporting is submitted on time
- Ad hoc HR related project work
- Overseeing leavers process
- Involvement in auditing and reporting
- Overseeing onboarding process.
- Assisting in talent acquisition of LPO.
- Assisting and coordinating ongoing training.
- Overseeing offboarding process.
- Dealing with employee relations.

Skills:

- Excellent organization skills with the ability to manage a large workload under pressure
- Highly developed interpersonal skills with the ability to influence with confidence at a senior level
- Professional manner, proactive approach to work
- Demonstrate the ability to work confidentially, remaining discreet at all times
- High attention to detail, proactive, able to coach and develop others through advice.
- Excellent communications skills to work effectively with people at all levels
- Excellent analytical skills and ability to use own initiative but know when to seek guidance
- Committed team player and self -motivated
- Excellent IT Skills -familiar with Microsoft Office applications and able to use HR systems

📌 Human Resource Manager (Hyderabad)
🏢 Vertico Bpo
📍 Hyderabad