The next part of your journey is right around the corner — with Standard India A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams across the nation, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture, focused on operational excellence, thrives thanks to remarkable people united by compassion and a customer-first commitment.

Are you ready to make a difference?

Job Summary

HR Operations Analysts are responsible for ensuring that day-to-day HR Service Center operations are running smoothly. As the most senior individual contributors in the HR Service Center, they are responsible for having deep knowledge in the areas they support serving as subject matter experts in one or more of the following areas: customer service India labor laws and processes, benefit programs, HR policies, background verification, reporting and HR transaction processing.

HR Operations Analysts train HR Service Center Representatives and/or HR Operations Specialists and serve as the first line of escalation when questions, concerns, or complex issues arise. They are responsible for collecting and reporting metrics on operations, identifying opportunities for process improvement, and working with the HR Service Center Manager to ensure that HR customers are served efficiently and effectively.

Principal Duties and Responsibilities: (List essential functions of the job and approximate percentage of time spent on each activity; describe what must be accomplished, not how it must be done.)

30% Analysis &

- Process Improvement –
- Lead and/or participate in resolution of complex issues by collaborating with key partners from other departments and exercising critical thinking skills. Maintain metrics on operational work and use data to identify improvement opportunities. Identify and document process inefficiencies and defect trends and lead and/or participate in resolving identified issues by analyzing root causes and developing solutions that address these. Manage reporting.

50% Customer Service / Transactional Processing –





- Regularly assist HR Service Center Representatives and/or HR Operations Specialists in completing the work. First line of escalation for analyzing and resolving complex problems. Coordinate with relevant vendors, teams for company HR requirements. Coordinate and manage some key HR activities such as onboarding, employee file management etc.

15% Documentation &

- Training –
- Create and maintain process and program documentation. Develop training plans and train team members. Design and implement cross-training strategies ensuring SLAs are regularly met. Participate in and work on audits and follow-up actions.

5% Other Duties as Assigned –

- Participate in various team and HR projects and initiatives. Perform duties as required by HR Service Center Manager.

Knowledge, Skills and Abilities: (List three to five that are essential for the job. Ex's ability to communicate effectively with all levels of the organization, analytical and problem-solving skills)

- High-quality customer service
- Collaborative problem-solving
- Continuous process improvement
- Effective communication
- Technical Aptitude:
- Working knowledge of Microsoft Office products (Word, Excel, Access, and PowerPoint)
- Complex, integrated software environments
- Experience and exposure in multiple HR systems

Job Specifications : (Ensure “required” sections list minimum requirements for the specific position only. Anything greater than a minimum requirement should be listed as preferred.)

- Required education: Bachelor’s/Master’s degree in business, human resources or related field or the equivalent combination of education and/or relevant experience.
- Preferred education: N/A
- Required experience: 5+years of relevant experience with demonstrated skills in:
- HR systems, processes, and policies
- Business transaction management
- Stakeholder management
- Preferred experience: N/A
- Required skilled licensure or certification: N/A
- Preferred professional licensure or certification: N/A

Location: (Check one of the options below.)



Employees in this role must be available to commute to an office or otherwise must be in a specific geographic location to perform the functions of the job.

Note: Leaders should contact their HR business partner before posting the position or placing an employee in this role.

Employees in this role are eligible for fully remote work (other than periodic in-person meetings or other periodic business travel).

Travel Requirements: (Check one of the options below.)

Regular travel may be required.

Occasional travel only (such as for planning purposes, team building, or conferences) may be required.

Why Join Standard India?

We Have Built An Enduring Legacy Of Stability, Financial Strength And Exceptional Customer Service Through The Contributions Of The Service-oriented People Who Choose To Work At The Standard.

To Ensure We Can Attract And

Retain The Best Talent, When You Join StanCorp Global Servicesyou Can Expect

- A rich benefits package that supports your health, well-being, and financial goals
- An annual incentive bonus plan tied to both individual and organizational performance
- Paid time off including earned leave, sick/casual leave, and public holidays, in accordance with the company’s leave policy
- A supportive, responsive management approach that empowers you to grow
- Opportunities for career advancement through learning, coaching, and leadership enablement
- A culture where your voice matters - your ideas shape our future, and we win as one
- Purpose-driven work that makes a difference for our customers, communities, and each other

In addition to a competitive salary, our employee-focused benefits are designed to support work-life balance, personal growth, and long-term impact. Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

StanCorp Global Services India Private Limited is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, caste, HIV status or any other characteristic protected by applicable laws of India.

📌 HR Operations Analyst (Bengaluru)
🏢 The Standard India
📍 Bengaluru