DEPARTMENT

Customer Care

JOB TITLE

Executive- Customer Care

REPORTING TO

Deputy Manager-Operations

LEAVE REPORTING TO

Deputy Manager-Operations

EDUCATION/ QUALIFICATION

SSLC / Graduate/ Post Graduate

EXPERIENCE

0 – 2 year

JOB PURPOSE

Public Relations is a deliberate, planned and sustained effort to establish and maintain mutual understanding between an organization and its public.

KNOWLEDGE/SKILLS

Ø knowledge of medical terminology and billing codes.

Ø Proficiency in MS Excel and basic computer applications.

Ø Ability to work in rotational shifts if required.

Ø Good customer handling skills.

Ø Familiarity with hospital management systems (HMS) and billing software.

Ø Basic knowledge of insurance/TPA processes is preferred.

Ø Good communication and interpersonal skills.

Ø Strong attention to detail and numerical accuracy.

DUTY TIMING

As advised by the management .

Duties and Responsibilities:

Ø Handle appointment calls efficiently.

Ø OP bill Processing for consultation and investigation

Ø Counseling and guiding patient/ bystanders about services available in the hospital

Ø Answering patients /bystanders enquires

Ø Escorting patient/bystanders along with doctors prescription to op pharmacy

Ø To collect feedback from patient/bystanders

Ø To take google reviews from patient/bystanders

Ø Courtesy calls to all IP discharged patients to enquiry about their health, follow up on medicines

Ø Responsible to call for the patient who referred for admission and not admitted.





Ø Continuous follow up for the patient for admission

Ø Submitting daily OP data report to team leader

Ø Assisting Manager- Customer relation in Training and Development for patient satisfaction.

Ø Assisting with the billing department for the explanation of patient bills.

Ø Should have the ability to prioritize and manage multiple tasks efficiently.

General Duties & Responsibilities

Ø Should not leave the workplace without prior permission from the reporting authority.

Ø To wear the stipulated uniform while on duty and maintain professional appearance.

Ø Adhere strictly to the hospital grooming policy and infection control guidelines.

Ø Should be flexible to work in rotational shifts and during emergencies if required.

Ø Strictly abide by the Service Rules, HR policies, and Code of Conduct of the Hospital.

Ø Maintain confidentiality of hospital information, records, and departmental data.

Ø Follow all NABH standards, safety protocols, biomedical waste management, and statutory compliance requirements.

Ø Ensure courteous and professional behavior with patients, attendants, vendors, and colleagues.

Ø Participate in departmental meetings, training programs, and quality improvement activities.

Ø Any other duties assigned by the Management from time to time in the interest of hospital operations.

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits

- Versatile schedule
- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Hospital receptionist (Koppal)
🏢 KS Hospital ,Koppal
📍 Koppal