Job DescriptionIMMEDIATE JOINERS

NJob location – Bangalore / Pune

NCandidates should be flexible for 24/7 rotation shifts – this is mandatory.

N4 days work from Office -– this is mandatory.1 day WFH 9 hour shift

NSupport Project - – this is mandatory.

N1-SAP Basis - Service Request

NStrong BASIS working experience in products including SAP S/4, Solman, BTP, Azure and SAP Web applications

NExpertise in supporting S/4 applications and resolving critical issues related to memory management, performance, etc

NWilling to work in SAP Basis support and projects.

NAble to handle P1 and P2son BASIS end

NShould experience in Database Administration - Hana and sybase

NExperience in System Upgrade, Add-On Installation and handling the SSL certificates

NExperience in analyzing and performing technical activities like System Refresh, client copies, parameter changes, Job management, RFCs, SICF, etc

NExperience in handling the Managed Service Delivery model

NManaging the operations and 24/7 delivery unit

NUnderstanding and workingexperience in SLA/KPI tracking

NWorking experience in a global team with 24/7 support

NDe-escalation experience on IT incidents and requests

NManagement of multiple activities requiring cross team coordination

NPrior working experience in ECS will be added advantage

N2-SAP Basis - Zero OutageRoom

NStrong BASIS working experience in products including SAP S/4, Solman, BTP, Azure and SAP Web applications.

NExpertise in supporting S/4 applications and resolving critical issues related to memory management, performance tunning, etc





NWilling to work in SAP Basis support and projects

NAble to handle P1 and P2son BASIS end

NRoot Cause Analysis & Incident Resolution

NBeyond RCAs, you will ensure agreed deliverables e.G. improvement action items are delivered in time and reoccurring problem patterns are identified and addressed in projects

NIdentify & drive initiatives to increase quality of cloud operations, reduce outages, improve efficiency and collaboration

NWorking experience in a global team with 24/7 support

NDe-escalation experience on IT incidents and requests

NManagement of multiple activities requiring cross team coordination

NPrior working experience in ECS will be added advantage

N3-SAP Basis - Shift Lead

NGood written and verbal communication

NManagement of multiple activities requiring cross team coordination

NUnderstanding and workingexperience in SLA/KPI tracking

NPrior working experience in ECS will be added advantage

NMonitor Queue

nAssign current tickets

NReassign ticket that are coming back

NGetting updates on tickets that have no updates for long time

NCheck on tickets that arelong in customer action

NMonitor Service Execution

NCheck if tickets gets processed in time according start date / scheduled date

NHandover to other shifts

NEIS reaction

nCheck on escalated tickets (Escalation Intake Team) ->

look for right resource

NSolve escalation

nMIM reaction

NJoin Bridgecall and/ or identify technical experts

NCheck Dashboard

nAssure quality in ticket processing (time recording, communication, preparation, ...)

📌 Hiring: Sap Basis With In Or Sr (Bengaluru)
🏢 Tech Mahindra
📍 Bengaluru