Job DescriptionOverview

NTekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is one of our clients which has been a one-stop solution for professional digital services.

NPosition: L3 - Support Consultant + Op Manager

NLocation: Noida

NJob Type: Full Time

NWork Type: Onsite

NJob Description:

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- Handle end-to-endIAM-managed support (as per SLA), e.G., Incident Management, problem management, change management, and knowledge management.
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- Responsible for managing the team comprising L1, L2, and other L3 team members.
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- Coordinate and collaborate with customer Teams.
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- Drive complex SailPointissues and resolve them to closure.
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- Drive RCA and handle the complete problem management process.
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- Act as the primary point of contact for all onsite IAM-related issues, queries and deployments.
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- Proactively facilitate face-to-face meetings with customers to understand their needs and provide timely solutions.
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- Do custom development, and product performance optimisation e.G. Application onboarding, workflow changes and SSO integration.
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- Responsible for Change management, raising CRs in Service Now/JIRA etc.
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- Understand IAM solutiondesign and configuration. Transition services post-deployment and operationalizing IAM solutions.
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- Should be able to extend configuration for Role-Based Access Control (RBAC) and Segregation of Duties (SoDs).
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- Initiate, configure, execute, and support SailPoint Access reviews and should be able to drive the access review campaign.
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- Generate regular reports on IAM system performance, issues, and resolutions for customer review.

Should be able to generate incident reports to be shared with customers.

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- Execute minor and majorsystem upgrades and patches related to the product.
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- Own the environment andhandle regular maintenance activities (DR drills, log rotation, health checks).
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- Should be able to develop advanced scripts, rules,



and workflows. Knowledge of REST APIs and debugging tools.
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- Good understanding of Java and BeanShell Coding. Ability to write complex SQL queries.

Knowledge of Active Directory/LDAP and databases.

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- Familiar with code repositories (Git).
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- Knowledge of Windows and Linux environments. Capable of installing, configuring, and providing support of SailPoint on Windows and Linux environments.
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- Should be capable of doing automation scripts.
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- Should be able to take release from development to test and can deploy into production.
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nRoles & Responsibilities:

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- Support Engineer (L3 - Support Lead) for SailPoint IdentityIQ.
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- The L3 and Lead will bepart of the client's overall IAM-managed services Team deployed at
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- the customer site to deal with SailPoint incident support, problem management, change
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- management, platform configuration, performance improvement & maintenance. He will
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- be the single point of contact between the customer and the internal team.
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nQualification:

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- Bachelor's degreein Computer Science/Information Technology, or a related field.
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- 5-8 years of relevant experience in SailPoint support.
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- Experience in driving L3 Level troubleshooting of IAM Solution with SailPoint IIQ
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- Experience in handling change management with IIQ.
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- MSP (Managed Services Provider) experience supporting multiple customers'infrastructure.
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- Should have experience working with large-scale IAM implementation with multiple stakeholders.
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- Product certification (preferred).
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nRequired Skills:

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- IdentityIQ Support experience with ForgeRock as a secondary skills.
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- Strong communication, presentation and collaboration skills.
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- Direct Customer handling experience (Onsite)
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- Problem-Solving Attitude
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- Strong L3 Level Knowledge with exposure to coding of Either ForgeRock AM or
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- SailPoint IdentityIQ orboth
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- Strong knowledge of Support Processes and Procedures
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nTekWissen® Group is an equal chance employer supporting workforce diversity.

📌 Hiring:Support Consultant + Op Manager (Faridabad)
🏢 Tekwissen India
📍 Faridabad