Job DescriptionDepartment: Client Servicing & Account Management

NLocation: Mumbai

NExperience: 8–12 years (preferably from the events, experiential marketing, or brand activation industry)

NJob Summary:

NMaximus Events is seekingan experienced and dynamic Head of Client Servicing to lead and elevate client relationship management and strategic account handling. The ideal candidate will possess a deep understanding of the event management ecosystem, a sharp sense of brand communication, and a proven track record of delivering high-quality service across large-scale projects and clients.

NIf you are a solution-driven leader with a passion for people, processes, and partnerships—and thrive in a fast-paced, creatively driven environment—this role is for you.

NKey Responsibilities:

N

n
- Lead the client servicing function for the agency, ensuring seamless communication, project alignment, and trust-building across all touchpoints.
N
- Serve as the senior point of contact for key clients, maintaining strong relationships and offering strategic consultation aligned with brand and campaign objectives.
N
- Work closely with internal departments—Creative, Business Development, Production, and Operations to ensure timely and effective execution of event plans.
N
- Oversee end-to-end client delivery, from brief understanding and proposal development to execution and post-event feedback.
N
- Manage a team of account managers/executives, setting explicit KPIs, guiding growth, and building a culture of ownership and accountability.
N
- Drive repeat business through proactive upselling, cross-selling,



and nurturing long-term partnerships.
N
- Provide strategic insights and audience-centric solutions to ensure event outcomes meet or exceed client expectations.
N
- Contribute to pitch presentations and client onboarding processes, ensuring brand consistency and service excellence.
N
- Stay abreast of industry trends and client sectors to anticipate needs and offer innovative solutions.
N
- Develop servicing SOPs,review client feedback metrics, and streamline processes for better efficiency and satisfaction.
N

nKey Requirements:

N

n
- 8–12 years of experience in client servicing/account management roles in an event management, experiential marketing, or activation agency.
N
- Proven leadership in managing marquee accounts and large-scale event campaigns.
N
- Strong interpersonal skills with a knack for relationship building and client retention.
N
- Exceptional project management, delegation, and time management skills.
N
- Ability to handle high-pressure timelines and lead multi-functional teams with a calm, solutions-first approach.
N
- Excellent written and verbal communication skills, including presentation and negotiation ability.
N
- Tech-savvy with workingknowledge of CRM tools, project tracking software, and Microsoft Office suite (especially PowerPoint & Excel).
N

nPreferred Qualifications:

N

n
- Bachelor's degreein Mass Communication, Marketing, Business Administration, or related field.
N
- Experience in handling MICE, corporate conferences, brand launches, or IP events.
N
- Exposure to digital integrations, ROI-based client delivery, and audience engagement metrics.
N

📌 Hiring: Head - Client Servicing | Events, Weddings & Mice (Alibag)
🏢 Maximus Mice u0026 Media Solutions
📍 Alibag