Hiring For Freshers | International Voice Process | US Shift

About the Role

HCLTech is looking for enthusiastic and customer-focused fresh graduates to join as Process Associates. This is an excellent chance for candidates who are looking to build their careers in customer support and operations within a dynamic and fast-paced environment.

The ideal candidate should possess strong communication skills, attention to detail, and a passion for delivering exceptional customer experiences.

Key Responsibilities

- Handle customer interactions through voice, email, and chat support channels.
- Respond to customer queries professionally and provide timely resolutions.
- Maintain accurate customer information across multiple systems and databases.
- Investigate and resolve customer concerns while ensuring a positive customer experience.
- Escalate complex issues to the appropriate teams when required.
- Adhere to process guidelines, quality standards, and compliance requirements.
- Support operational excellence through accuracy, efficiency, and continuous improvement.

Required Skills

- Excellent verbal and written communication skills.




- Strong customer service and problem-solving abilities.
- Good analytical and organizational skills.
- Ability to work effectively in a fast-paced environment.
- Basic computer proficiency and data management skills.

Eligibility Criteria

- Freshers from the 2025 and 2026 graduating batches.
- Arts & Science graduates are eligible to apply.
- Candidates should possess strong communication skills and be willing to work in a US Shift environment.

Educational Qualification

- Bachelor's degree in arts & science disciplines.

Not Eligible

- BE / B.Tech
- MCA
- M.Tech
- Msc IT
- IT-related Engineering Graduates

If you are looking to start your professional journey with a global organization and develop a rewarding career in customer support and operations, we encourage you to apply.

Contact Person: Aswini A

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📌 Hiring Freshers | Process Associate | International Voice Process | US Shift | Chennai
🏢 HCLTech
📍 Chennai