Role & responsibilities

- Generate reports to analyze business performance across functions periodically, ensuring quality and accuracy.

- Troubleshoot and validate various data requests through SQL.

- Excellent written and verbal communication skills.

- Document the reporting process to ensure backup and consistency.

- Ensure periodic and accurate collection and updating of data.

- Create and enhance SOPs and reports.

- Execute SOP-driven performance to meet weekly, monthly and yearly quality, compliance, productivity, and TAT targets.

- Respond promptly to escalations, fix issues immediately and provide RCA and preventive actions.

- Collaborate closely with Vendor Management, Sales, Partner Support and OS agencies to ensure the process is on track.

- Forecast volume in assigned queues, plan capacity and manage resources, infrastructure, queues, shifts and cross-training.

- Develop, implement and monitor training programs within the team.

- Manage projects,



taking accountability and ensuring timely execution.

- Be flexible to work in a dynamic team environment with changing priorities and deadlines.

- Exhibit robust analytical and logical reasoning abilities.

- Demonstrate strong stakeholder management skills and the ability to work independently on projects.

- Flexible to travel to vendor sites to provide training and ensure the process is streamlined.

- Being the face of Swiggy in the market and standing up for the values we believe in.

- Creativity & Initiative: Demonstrate creativity & originality in their work and have the personal drive and initiative to bring about change and help drive the business forward.

Preferred candidate profile

- Process Improvement

- Stakeholder Management

- Customer Centricity

- MS Excel

- Data Analysis

📌 Hiring For Catalog Executive (Bengaluru)
🏢 Swiggy
📍 Bengaluru