Job Summary:

The Helpdesk Executive is responsible for receiving and recording the requests / complaints from the occupants (Clients). To act as a First level SPOC in the site (IT Park) for all service related complaints / Queries.

Role and Responsibilities:

- Receive and log occupant (Clients) requests/complaints using FM Smart Software.
- Issue Job Requests/Work Orders to service providers.
- Update callers on request status and gather feedback.
- Periodically reconcile and close out all Job Requests, Work Orders, and Work Permits.
- Maintain both manual and digital Complaint Registers.
- Update pending complaints daily to relevant managers.
- Issue work permits to subcontractors with required approvals.
- Support Shift Engineers with shift activities.




- Track and report daily water consumption.
- Document and update daily team activities.
- Coordinate data collection and update WMR and MMR, ensuring timely client submission.
- Handle card activation/deactivation requests and share with BMS team.
- Manage monthly attendance using Biometric Software and circulate for vendor invoice processing.

Any revision in the roles and responsibility will be reviewed and update in every quarter.

Note: English & Regional Language are mandatory.

Any Graduate with minimum 1 year work experience in handling Customer / Employee related queries.

📌 Helpdesk Executive (Chennai)
🏢 Cbre
📍 Chennai