02 Oct
|
Aforeserve
|
Noida
Roles and Responsibilities
- Provide technical support to end-users through phone, email, or chat for desktop and laptop issues.
- Troubleshoot hardware and software problems using various tools such as antivirus software, disk management, event viewer, etc.
- Manage help desk operations including incident tracking, problem resolution, and service level agreements (SLAs).
- Collaborate with other teams to resolve complex technical issues that require escalation.
- Maintain accurate records of customer interactions and updates in the ticketing system.
📌 Help Desk Executive_Noida (Noida)
🏢 Aforeserve
📍 Noida