Job purpose: Resource is responsible for Transition (Process Migration) and day to day Operations (post stabilisation) in procurement and sales operations. He / She is responsible to train, guide, groom, handhold the team in-order to meet customer and business requirements.

Requirements:

- Graduate or Postgraduate in any discipline
- Excellent in Written & Oral communication
- 20+ Years experience and having BPO Experience is an added advantage
- Should have handled a team of 100 people
- Knowledge of SAP MM and SD modules (as a user)
- Should possess excellent interviewing skills and people management skills
- Experience in Distribution, Logistics (or) Warehousing is preferable
- Preferable to have transition / migration experience

Roles & Responsibilities:

- Ensure Transition Targets and Operational SLAs (Quality & TAT) are met
- Engage with stakeholders and pro-actively address their concerns
- Drive Automation/Transformation initiatives
- Ability to monitor process and people across various geographies including the Virtual world
- Monitor the cut off timings for placing orders, delivery etc.
- Handle queries and escalations.




- Must be able to draw process maps, conduct training sessions, and provide feedback
- Must be positive in English / Content writing. Should be able to draft Standard Operating Procedures (SOPs)
- Should be able to think creatively and work towards continuous process improvements and process automations
- Ensure Adequate Team members are maintained for delivering the results
- Ability to identify the process gaps earlier and mitigate those gaps
- Support Monthly/Quarterly Business meetings

Email Subject : Head Of Operations _Candidate Name Interested candidates kindly share your resume to the email ID [email protected] along with the details as given below

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Any offers in hand ( Y/N) : If yes please specify the offer details:

📌 Head Operations (Chennai)
🏢 Redserv Global Solutions
📍 Chennai