Job DescriptionHCL Tech hiring for fresher candidates - Virtual Drive - Nagpur Location Interview Date : 16-Sept-2026 Drive timing: 11:30 AM to 1:00 PM Meeting Link Microsoft Teams meeting

Join: https://teams.microsoft.com/meet/428399823413685?p=PUZ2NI9KkRJnExzcih Meeting ID: 428 399 823 413 685 Passcode: 5GF9JZ6K Hiring Alert |Customer Support | Nagpur We are looking for dynamic and customer-focused Level 1 support to join our team in Nagpur! If you are passionate about IT support and resolving customer issues, this is a excellent opportunity to kick-start or grow your career.

Role: Level 1 (Customer Service Representative)

Location

Nagpur Shift: 24x7

Rotational Week Offs: 2 Rotational Offs Experience: Fresher What You'll Do:



Handle customer queries via calls, emails, and tickets Perform initial troubleshooting & issue resolution Log and manage incidents using ticketing tools (ServiceNow preferred) Ensure timely updates, follow-ups, and proper documentation Escalate complex issues to higher support levels Deliver high customer satisfaction What We're Looking For: Strong communication skills Basic IT troubleshooting knowledge Willingness to work in rotational shifts Freshers & early professionals are welcome B.Tech, BCA, MCA and M.Tech not eligible

📌 HCLTech Virtual Drive Fresher Hiring -Nagpur 16 Sept 2026
🏢 HCLTech
📍 Nagpur