- Warmly welcome guests and manage check‑in/check‑out processes. interviewguy.com
- Act as the primary point of contact for guest inquiries, requests, and VIP needs.
- Handle and resolve guest complaints promptly and professionally. interviewguy.com
- Coordinate with housekeeping, concierge, F&B;, and maintenance to fulfill guest needs.
- Maintain and update guest records to improve future service. interviewguy.com
- Monitor guest satisfaction and implement service improvement strategies. interviewguy.com
- Assist in organizing special occasions (birthdays, anniversaries, VIP arrangements).
- Provide information about hotel services, facilities, and local attractions. interviewguy.com
- Review and respond to guest feedback and online reviews. i