1. Guest Experience & Service

- Welcome and assist guests during check-in and check-out.

- Provide personalized services to VIPs and repeat guests.

- Ensure guests are informed about resort facilities, services, and local attractions.

- Anticipate guest needs and exceed expectations.

2. Guest Relations & Communication

- Handle guest feedback, complaints, and service recovery professionally.

- Maintain regular contact with in-house guests to ensure satisfaction.

- Coordinate with departments (Housekeeping, F&B;, Maintenance, Spa, etc.) to fulfill guest requests.

- Maintain solid communication with the Front Office team.

3. VIP & Special Arrangements

- Manage VIP arrivals and special events (anniversaries, birthdays, honeymoons).

- Coordinate welcome amenities and special room setups.

- Maintain VIP guest profiles and preferences in the system.

4. Administrative Duties

- Maintain guest history records and feedback logs.

- Prepare daily reports on guest feedback and service issues.

- Monitor online reviews and respond appropriately (as assigned).

- Ensure compliance with resort policies and SOPs.

📌 Guest Relation Executive (Chennai)
🏢 The House of Abhinandan Lodha
📍 Chennai