Role Summary: We are hiring a Guest Relations Executive for Mezcalita to be the first point of contact for guests, ensuring a warm welcome, smooth reservations handling, and a memorable overall experience.
Key Responsibilities:
- Welcome and greet guests as they arrive; manage seating in coordination with the floor team
- Handle table reservations via phone, walk-ins, and online platforms Maintain the reservation log and manage waitlists during peak hours
- Build rapport with regular/repeat guests and maintain guest preference records
- Address guest concerns or feedback promptly and escalate where necessary
- Coordinate with the service and kitchen teams to ensure timely guest experience
- Support birthday/anniversary and special-occasion guest experiences
- Maintain grooming, hospitality, and brand presentation standards at the entrance/host desk
Requirements:
- Graduate, preferably in Hotel Management or a related field
- Minimum 1 - 2 years of experience in a similar guest-facing role (F&B; or hospitality)
- Excellent communication and interpersonal skills
- Pleasing personality with a guest-first attitude
- Comfortable using reservation/POS systems
- Willingness to work in shifts, including weekends and holidays