Role: TM Gold Loans Vertical:Enterprise Lending Business Line:Gold Loans GL Product: Function: Operations Reports to: Branch Manager Exp in Years Min: 2 Max: 4 Job Role Coordinate with branch sales team and support BSM, SMs for lead conversion Tele-calling / follow up on leads given by salesteam and Corporate office Coordinate customer walk in branch. Explainproduct details to customer and suggest schemebased on need analysis Conduct self gold valuationand inform gold loan amount. Manage external gold valuation processi.e. interacting with valuator making sure that the process is followed Update valuation details in system i.e.

Gold portaland loan booking system Ensure loan processing completed within stipulated TAT. Follow up with delinquent customer and ensure thatcustomer does not cross 30 DPD bucket Follow up with customer for timely interest collection Gold loan file disbursal in system (this could bedone by BOM for most Branches). Custody of gold packets in the office,



record it asper process Raise Payment Request / Cheque Disbursement, recordit as per process.

Arrange to send the complete file to COPS as per process.

Manage

Related MIS, interface with COPS, regionalteams as might be required. Co-ordinate with central tele calling team for collections / follow up for payments from overdue borrowers Customer Support / Service as, required.

Key Responsibilties

Sales process management in FMCG/ Direct sales company Understanding of gold process understanding, KYC Knowledge & Sales process Gold loan Sales process & BTL Marketing Process understanding, KYC Knowledge, Understanding of the documentation required, Product /Competition Knowledge Mandatory skills Experience in collection and auction will be preferred. Min 2 years experience in gold valuation at gold loan NBFCs.

📌 Gold Loan Territory Manager (Panchkula)
🏢 HDB Financial Services
📍 Panchkula