1. Operations &

- Workshop Management

- Oversee day-to-day service operations, including job card opening, bay allocation, technical quality checks, and timely vehicle delivery.

- Monitor floor productivity, technician efficiency, and work-in-progress (WIP) vehicles to minimize turnaround time (TAT).

- Manage spare parts inventory and coordinate with supply chain teams to prevent vehicle backlogs due to parts unavailability.

2. Financial &

- P&L; Accountability

- Develop and manage annual departmental budgets, operating expenses, and monthly financial targets.

- Track Profit &
- Loss (P&L;) statements, labor sales, accessory sales, and warranty claim settlements to maximize gross margins.

- Implement cost-control measures without compromising service quality or workplace safety.

3. Team Leadership &

- Development

- Lead, mentor, and evaluate Service Managers, Service Advisors, Shop Foremen, and technicians.





- Conduct periodic training programs on emerging technologies, including EV (Electric Vehicle) architecture, diagnostics, and OEM guidelines.

- Foster a high-performance culture, manage staffing levels, and handle performance appraisals.

4.

Customer Relationship

Management (CRM) &

- Compliance

- Drive high Customer Satisfaction Index (CSI) scores and manage escalations or complex customer grievances.

- Monitor repeat-repair ratios and institute corrective quality control measures.

- Ensure strict adherence to OEM compliance protocols, statutory safety requirements, and environmental standards.

Pay: ₹50,000.00 - ₹60,000.00 per month

Advantages

- Cell phone reimbursement

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 General Manager - Two Wheeler Service (Chennai)
🏢 KHIVRAJ MOTORS PRIVATE
📍 Chennai