Role & responsibilities

Local Solution Owner

- Single point of contact for local Administration
- Incident Management (Level 1& 3) & Alignment between tools (Vendor & Air Liquide)
- Data quality control
- Data cleansing
- User access Management

Application evolution support

- Train / upgrade self to be the SME of the Digital Procurement application
- Contribute to the definition of the tool process (Evolution)
- Liaise with technical teams (DDS & Procurement) during feasibility studies of current feature implementation
- Collaborate with business process owners and Digital Managers to define the evolution needs
- Execute testing of the application during various releases under group solution team coordination
- Communicate the functional and technical changes on the application to various stakeholders
- BulkUpload/BulkUpdate of Data

Knowledge Retention & Documentation

- Document all the system changes throughout the evolution of the application
- Responsible for documenting SOPs for existing and new workflows
- Prepare Gap analysis documents and maintain change history for new releases
- Responsible for developing digital promenade (self help) for each module
- Responsible for preparing tutorial videos and updating the training material
- Build knowledge repository (Faq's, DIY material, training videos etc) leveraging MPTC (my pass to change)




- Communicate new features/ functionalities to the user community

Training and Knowledge transfer

- Develop annual training plan in collaboration with all the stakeholders
- Organize and deliver regular training sessions for internal users while onboarding new resources
- Organize and deliver adhoc training sessions for target audience
- Organize and deliver training sessions whenever new functionalities/ features are introduced
- Building and maintaining a training dashboard

Preferred candidate profile

- Minimum experience of 3 years in similar domain from IT industry / GCC set up
- Tools Exposure - SAP ( Good to have)
- Strong Communication skills are must
- Understanding of Procurement processes
- Knowledge & Experience on data management (ETL)
- Proven ability to coordinate and work with large and diverse teams
- Strong Documentation skills - past experience in ability to develop workflows documenting functional/technical documentation and preparing/updating training materials
- Experience on any ticketing management tools
- Autonomy, Responsiveness, Digital mindset

Interested candidate, please apply with your updated resume at below mentioned Air Liquide's career page link : https://airliquidehr.wd3.myworkdayjobs.com/AirLiquideExternalCareer/job/Pune-GCC/GCC---Application-Support-Specialist_R10101499-1

📌 GCC - Application Support Specialist ( Procurement) II Pune
🏢 Air Liquide
📍 Pune