Job Title: Fundraising Operations Coordinator

Organization: Shrimad Rajchandra Love & Care (SRLC)

Location: BKC, Mumbai

Experience: 2-5 years

About Shrimad Rajchandra Love & Care (SRLC)

Shrimad Rajchandra Love & Care (SRLC) is a non-governmental organization dedicated to holistic community development through a multi-faceted range of initiatives. SRLC aims to provide humanitarian care and improve the quality of life for underprivileged communities through sustainable and impactful programs.

Job Summary

SRLC is seeking a proactive, organized, and detail-oriented Fundraising Operations Coordinator to support the Fundraising department. Reporting directly to the CEO, the role serves as the operational backbone of the fundraising function.

The incumbent will coordinate day-to-day system operations, maintain donor and stakeholder databases, track task completion across teams, manage gifting and dispatch processes, support CRM administration, and provide operational and administrative support to the fundraising function. The role requires strong attention to detail, excellent follow-up skills, and the ability to work effectively with stakeholders across all levels of the organization.

Key Responsibilities

1. Fundraising Operations Coordination

- Monitor the day-to-day functioning of the fundraising CRM system across all modules.
- Coordinate with vertical heads, fund managers, and fundraisers to ensure timely completion of tasks and action items.
- Follow up across teams to keep workflows on track and ensure accountability.
- Prepare status reports and escalate risks or delays to the reporting manager.
- Undergo structured training and develop proficiency in all fundraising systems and processes.
- Undertake occasional visits to Dharampur for program exposure and operational understanding.

2. Donor & Stakeholder Database Management

- Maintain and update donor and stakeholder databases in Microsoft Excel.
- Perform data entry, sorting, filtering, reconciliation, and analysis as required.
- Clean, validate, and deduplicate data to maintain database accuracy.
- Maintain contact records with a high degree of confidentiality.
- Generate reports, data extracts, and summaries for review and decision-making.




- Conduct regular data quality checks and resolve inconsistencies.Conduct regular audits of data quality and flag inconsistencies for correction

3. CRM Administration & Data Management

· Enter donor records, updates, and corrections into the CRM system.

· Verify data accuracy before submission.

· Maintain data consistency across CRM and Excel-based systems.

· Support ongoing database hygiene and record management activities.

4. Logistics & Dispatch Management

· Maintain courier, dispatch, and shipment tracking records.

· Coordinate with internal teams and external vendors for timely dispatch and delivery.

· Maintain documentation and acknowledgment records for all outgoing materials.

5. Donor Gifting Management

· Maintain a donor gifting register, including gifting history, occasions, and dispatch status.

· Coordinate sourcing, packaging, and dispatch of donor gifts.

· Ensure gifting records are updated, accurate, and easily accessible.

6. Documentation & Administrative Support

· Prepare and maintain Excel trackers, Word documents, and PowerPoint presentations.

· Record meeting notes, action items, and follow-up trackers.

· Provide administrative support to the reporting manager and department leadership.

· Support ad hoc operational requirements of the fundraising function

Required Skills & Competencies

- Languages: English (fluent, written and spoken) and Hindi (fluent) — non-negotiable; basic understanding of Gujarati; working knowledge of Marathi is an added advantage
- Advanced proficiency in Microsoft Excel — pivot tables, VLOOKUP/XLOOKUP, filters, sorting, data cleanup, and formatting
- Proficiency in Microsoft Word and Microsoft PowerPoint for document preparation and presentation
- High-accuracy manual data entry skills with meticulous attention to detail




- Confident communicator with a good personality and the ability to converse effectively with stakeholders at all levels
- Basic familiarity with accounting or ERP software is an advantage
- Robust references from previous employers — mandatory

Interpersonal Skills

· Strong follow-up and coordination abilities.

· Professional, courteous, and confident when interacting with senior stakeholders.

· High level of integrity and discretion when handling confidential information.

· Organized and capable of managing multiple priorities simultaneously.

· Quick learner with the ability to adapt to new systems and processes.

· Collaborative team player with strong cross-functional working skills.

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Preferred Qualifications

- Prior experience in an NGO, charitable trust, or philanthropic / social sector organization
- Exposure to donor management, CRM platforms, or fundraising operations
- Familiarity with Tally or any enterprise ERP system

Qualifications and Experience

Education:

- Bachelor's degree in Commerce, Business Administration, Management, or a related field

Experience:

- 2–5 years of experience in operations, administration, coordination, or database management roles
- Candidates with a strong and demonstrable Excel track record and a history of disciplined, detail-oriented work are strongly encouraged to apply

Skills:

- Advanced MS Excel
- Written and spoken English and Hindi
- Good and verifiable references from previous employers

Mindset and Attributes:

- Detail-oriented with a genuine sense of ownership and accountability for assigned tasks
- Proactive and resourceful; does not wait to be told twice
- Comfortable working in a disciplined, mission-driven, and structured organizational environment
- Eager to learn new systems and grow meaningfully within the role

Application Process

Interested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications to [email protected].

Shrimad Rajchandra Love & Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

📌 Fundraising Operations Co-ordinator (Mumbai)
🏢 Shrimad Rajchandra Love and Care
📍 Mumbai