We are seeking a motivated and customer-focused Front Office & Telecalling Executive to manage patient enquiries, appointment scheduling, front office operations, and lead conversion activities. The ideal candidate should possess excellent communication skills and the ability to convert enquiries into appointments through effective follow-up and patient engagement.

Key Responsibilities

- Front Office Responsibilities
- Welcome patients and visitors in a professional and friendly manner.
- Handle patient registration, appointment booking, and scheduling.
- Manage incoming calls, emails, and WhatsApp enquiries.
- Maintain patient records and update information accurately in the system.
- Coordinate with doctors, nursing staff, and other departments for smooth patient care.
- Assist with billing coordination and general administrative tasks.
- Ensure a positive patient experience at all times.
- Telecalling & Conversion Responsibilities
- Attend and respond to all patient enquiries promptly.
- Make outbound calls to prospective patients and follow up on enquiries.
- Explain clinic services, treatment options, and appointment availability.
- Convert enquiries into confirmed appointments through effective communication.
- Conduct regular follow-ups with pending leads and patients.
- Maintain enquiry, follow-up,



and conversion records.
- Track daily, weekly, and monthly conversion performance.
- Work towards achieving appointment booking and conversion targets.
- Collect patient feedback and support retention initiatives.
- Requirements
- Excellent communication skills in Malayalam and English.
- Basic computer knowledge (MS Office, Email, Internet).
- Strong telephone etiquette and customer service skills.
- Positive attitude and skilled appearance.
- Ability to handle patients and customer enquiries efficiently.
- Good organizational and multitasking abilities.
- Prior experience in reception, telecalling, customer service, or healthcare administration is preferred.
- Freshers with strong communication skills may also apply.

Preferred Skills

- Experience in lead generation and conversion.
- Ability to build rapport with patients and maintain professional relationships.
- Strong follow-up and persuasion skills.
- Ability to work independently and as part of a team.
- Salary
- Salary will be based on qualifications, experience, and performance.

Interested candidates may send their CV to: [email protected]

Contact: (phone hidden)

Pay: From ₹10,000.00 per month

Work Location: In person

📌 Front Office & Tele calling Executive (Kochi)
🏢 BSS Healthcare International
📍 Kochi