Front Office Manager

Location: Trivandrum

Qualification

- Graduation in any discipline.

- Diploma/Certification in Hospital Administration or Healthcare Management preferred.

Experience

- 8+ years of experience in hospital/healthcare front office operations.

- Prior experience in a supervisory/managerial role preferred.

- Immediate joiners preferred.

Key Responsibilities

- Manage and oversee daily Front Office and Reception operations.

- Supervise, guide, and manage the front office team.

- Ensure smooth patient registration, appointments, admissions, discharges, and enquiries.

- Coordinate with clinical, nursing, billing, insurance, and other departments.

- Handle patient/visitor concerns and ensure timely resolution.

- Monitor staff performance, attendance, grooming, and discipline.

- Ensure proper use of HIS/HMS and accurate documentation.





- Maintain high standards of patient service and confidentiality.

- Ensure compliance with hospital policies and NABH/quality standards.

Skills Required

- Excellent communication and interpersonal skills.

- Strong leadership and team management skills.

- Good organizational and multitasking abilities.

- Solid customer service and problem-solving skills.

- Proficiency in computer applications and hospital management systems.

- Professional, courteous, and patient-focused approach.

Job Type: Full-time

Pay: From ₹30,000.00 per month

Experience

- Total: 6 years (Required)

- Front Office: 5 years (Required)

- Hospital: 5 years (Required)

Work Location: In person

📌 Front Office Manager (Thiruvananthapuram)
🏢 GG Hospital, Murinjapalam, Pattom, Trivandrum
📍 Thiruvananthapuram