Key Responsibilities

- Supervise the daily operations of the Front Office during the assigned shift.

- Ensure smooth check-in and check-out procedures for all guests.

- Welcome and assist VIPs, repeat guests, and special guests.

- Handle guest complaints, requests, and service recovery professionally.

- Monitor room availability, room status, and Front Office operations.

- Coordinate with Housekeeping regarding room readiness, room status, and special requirements.

- Coordinate with F&B;, Engineering, Security, and other departments for guest-related requirements.

- Ensure proper handling of guest payments, billing, and cash procedures.

- Monitor Front Office reports and ensure accurate shift handover.

- Supervise Front Office Associates, Receptionists, Telephone Operators, Bell Desk, and other team members as assigned.

- Allocate duties and monitor staff performance during the shift.

- Ensure compliance with hotel SOPs, service standards, and guest handling procedures.





- Handle emergency situations and coordinate with the concerned departments and management.

- Maintain guest records and ensure confidentiality of guest information.

- Monitor guest feedback and take appropriate corrective action.

- Ensure proper handling of keys, room access, and guest belongings as per hotel policy.

- Conduct regular briefings and communicate key information to the Front Office team.

- Prepare and maintain daily operational reports as required.

- Assist the Front Office Manager in maintaining departmental standards and achieving operational goals.

- Perform any other duties assigned by the Front Office Manager or management.

- Local candidate also shortlisted for the position.

Pay: ₹32,000.00 - ₹38,000.00 per month

Benefits

- Versatile schedule

- Food provided

- Health insurance

- Provident Fund

Work Location: In person

📌 Front Office Duty Manager (Muthukadu)
🏢 MGM Muthu Hotels
📍 Muthukadu