Responsibilities

- Perform all check-in and check-out tasks

- Manage online and phone reservations

- Inform customers about payment methods and verify their data

- Register guests collecting necessary information (like contact details and exact dates of their stay)

- Welcome guests upon their arrival and assign rooms

- Provide information about our Resort, available rooms, rates and amenities

- Respond to clients’ complaints in a timely and qualified manner

- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

- Confirm group reservations and arrange personalized services for VIP customers and event attendees.

- Upsell additional facilities and services, when appropriate





- Maintain updated records of bookings and payments

Requirements and skills

- Work experience as a Hotel Front Desk Agent, Receptionist or similar role

- Experience with hotel reservations software

- Understanding of how travel planning websites

- Customer service attitude

- Excellent communication and organizational skills

- Degree in hotel management is a plus

Pay: ₹8,086.00 - ₹23,909.76 per month

Benefits

- Food provided

- Health insurance

- Provident Fund

Work Location: In person

📌 Front Office Associate (Munnar)
🏢 Quadrant Technologies
📍 Munnar