Front Office Assistant Manager

Department: Front Office

Reports To: Front Office Manager / General Manager

Location: Vrindavan

Employment Type: Full-Time

Job Summary

We are looking for a friendly, well-organized, and customer-focused Front Office Assistant Manager to support the Front Office Manager in managing daily front desk operations. The role involves supervising the front office team, ensuring smooth guest check-ins and check-outs, handling guest concerns, and maintaining high standards of hospitality and service.

Key Responsibilities

- Assist the Front Office Manager in managing daily front office operations.
- Supervise and support front desk staff during shifts.
- Ensure smooth and efficient check-in and check-out processes.
- Welcome guests warmly and provide skilled assistance throughout their stay.
- Handle guest queries, requests, and complaints in a polite and timely manner.
- Coordinate with Housekeeping, Food & Beverage, Maintenance, and other departments.
- Monitor room availability, reservations, and guest requirements.
- Ensure accurate guest records, billing, and front office documentation.
- Handle cash, card payments, and other front desk transactions as required.
- Conduct shift briefings and ensure proper handovers between teams.




- Train and guide front office staff on hotel procedures and guest service standards.
- Support the team during busy periods and resolve operational issues.
- Maintain a skilled and welcoming appearance at the front desk.
- Ensure hotel policies, SOPs, and service standards are followed.
- Assist with VIP guest handling and special guest requests.
- Prepare and maintain daily front office reports when required.

Requirements

- Bachelor’s degree or diploma in Hotel Management, Hospitality, or a related field.
- 2–4 years of experience in hotel front office operations, preferably with supervisory experience.
- Good communication and interpersonal skills.
- Strong guest-handling and problem-solving abilities.
- Basic knowledge of hotel reservation/PMS systems.
- Good computer and MS Office skills.
- Ability to work in shifts, including weekends and holidays.
- Professional, presentable, and customer-focused approach.

Key Skills

- Guest Relations
- Front Office Operations
- Team Supervision
- Communication Skills
- Problem Solving
- Reservation & Billing Handling
- Complaint Resolution
- Team Coordination
- Leadership & Time Management

Salary- As per Experinece and company stansards

📌 Front Office Assistant (Vrindavan)
🏢 Ramada Encore Vrindavan
📍 Vrindavan